To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Claims Specialist
American National Insurance Company
11.2022 - Current
Reviewed insurance and claims documents to verify required information and secure any missing data for settlements
Followed up with customers on unresolved issues
Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers
Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses
Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals
Conducted full claim investigations and reported updates and legal actions
Escalated files with significant indemnity exposure to supervisor for further investigation
Responded to inquiries by answering questions, providing information and directing customers to appropriate resources
Negotiated with other involved parties to arrange settlements for maximum results
Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
Clam Associate
State Farm Insurance Company
02.2020 - 09.2022
Assisted in recovery of funds paid by State Farm from adverse Carrier
Worked remotely to complete assigned tasks including nights and weekends as business needs dictated
Provide status updates to Insureds
Daily use of multiple applications to complete required duties
Communicating and negotiating with other Insurance carriers to settle demands
Managed customer relations and customer service through daily communication and interaction.
Inside Adjuster
Pilot Catastrophe Services Mobile AL
06.2018 - 02.2020
Reviewed loss facts, arranged estimates, inspections, and third party vendors
Established and maintained proper reserves
Collaborated with internal departments and vendor to conclude claims process
Established positive professional relationships while adhering to the fair claims settlement practices
Provided clear and professional correspondence within claim
Worked daily in multiple estimating, tracking, and internal systems
Concluded claims in compliance with all government standards, policy provisions, and internal standards
Worked multiple coverages simultaneously
Perils worked include hurricane, tornado, fire and pipe bursts.
Licensed Realtor
Realtor Century 21 Advantage Hoover AL
06.2008 - 08.2018
Advised various Lending Institutions of best practices for disposing of REO inventory including negotiating and settling sales contracts
Selected Contractor for Repairs and/or Demolition utilizing the appropriate Bid process
Negotiated sales Contracts as needed to dispose of assigned Inventory
Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
Wrote contracts to outline sales and purchases of properties.
Machinists Mate
US Navy
06.1986 - 07.1990
Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions
Loaded cargo according to ship capacity and appropriate weight load distribution
Verified hydraulic fluid, air pressure and oxygen levels to check on systems operations.
Education
Bachelor's Degree - Business Administration
Stillman College
Tuscaloosa, AL
Skills
Flexible and Adaptable
Self-Motivated
MS Office
Active Listening
Multitasking Abilities
Analytical and Critical Thinking
Teamwork and Collaboration
Written Communication
Excellent Communication
Dependable and Responsible
Attention to Detail
Team building
Additional Information
Licenses & Certificates , FL Adjuster License (Non-Resident) AIC CPCU In progress (Expected completion 2023) NFIP Certification State Farm AIAC State Farm FIAC Tower Hill Insurance Catastrophe Training Certificate California Earthquake Certification Xactimate Level 1 Certified