Sarin Vekavagyanon
Bangkok
Summary
Highly skilled professional with extensive expertise in Microsoft Office, Microsoft Excel. Demonstrates strong capabilities in customer service, bilingual support, and creative problem-solving. Adept at handling cash and card processing, customer needs analysis, and complaint management with a proactive approach. Known for resilience under pressure, ethical decision-making, and adaptive team playing. Committed to continuous learning through online courses and studying languages. Career goal include leveraging technical communication skills and project coordination abilities to drive organizational success.
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
15
15
years of professional experience
Work History
Customer service representative
Salam Globex
10.2023 - 01.2025
- Maintained compliant documentation on company records.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers in making informed decisions by providing detailed product information.
- Performed administrative duties contributing towards smooth store operations.
- Set appointments with field teams to carry out service changes or deliver new products.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained excellent client satisfaction by providing in-depth support.
- Offered technical support, leading to enhanced user experience.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Handled in-person, email and mailed correspondence.
- Followed scripts when answering common customer questions.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
Cabin Crew
Qatar Airways
02.2015 - 05.2023
- Cabin Crew working in First and business class with Qatar Airways
Freelancer
01.2010 - 01.2014
- Company Overview: Freelancer in Translation business
- Law advisor in many fields, especially Family Law
- Freelancer in Translation business
Education
Faculty of Engineer -
Thammasat University
Rajinibon School -
Rajinibon School
Bachelor of Law - International Program
Kasetsart University
Skills
- Microsoft Office
- Microsoft Excel
- Learning online courses
- Proactive initiative
- Data Entry
- Ethical decision making
- Professionalism
- Familiarity with company policies
- Cash and card processing
- Customer needs analysis
- Creative problem solving
- Problem solver
- Bilingual customer support
- Positive attitude
- Stress management
- Technical communication
- Adaptive team player
- Public speaking
- Computer literacy
- Multi-tasking
- Initiative taking
- Resilience under pressure
- Project coordination
- Administrative support
- Cultural awareness
- Customer complaint management
- Proactive approach
- First-aid certified
- Decision making
- CRM
- Customer service expert
- Pressure handling
- Time efficiency
- Creative thinking
Personal Information
Name & contact
Custom
Participate in competing an essay about Intellectual Property Law, 01/01/11 Participate in the International law debate team, 01/01/10 Cheerleader of the Engineering Faculty, 01/01/09 Cheerleader of the Engineering Faculty, 01/01/08
Languages
English
Proficient (C2)
Timeline
Customer service representative
Salam Globex
10.2023 - 01.2025
Cabin Crew
Qatar Airways
02.2015 - 05.2023
Freelancer
01.2010 - 01.2014
Rajinibon School -
Rajinibon School
Bachelor of Law - International Program
Kasetsart University
Faculty of Engineer -
Thammasat University