Taylor Robinson
Baton Rouge,LA
Summary
Knowledgeable business-minded professional with almost ten years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
7
7
years of professional experience
Work History
Branch Ambassador
Capital One
10.2023 - Current
- Assist customers with setting up or closing accounts, completing credit applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Develop and maintained strong customer relationships, providing exceptional service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Store Manager
Brooks Brothers Factory Outlet
11.2021 - 06.2023
- Manage inventory tracking and physical inventory counts to minimize loss
- Monitor employee performance and identified performance gaps for corrective action
- Generate repeat business by responding to customer concerns with friendly and knowledgeable service
- Exceed team goals and resolved issues by sharing and implementing customer service initiatives
- Identify operational issues and implement appropriate process improvements to promote workplace safety and productivity
- Update and maintain store signage and displays
- Train and mentor associates to teach daily tasks and procedures.
Store Manager
Brooks Brothers
01.2021 - 11.2021
- Managed inventory tracking and physical inventory counts to minimize loss
- Reviewed customer feedback to make operational improvements and promote satisfaction
- Monitored employee performance and identified performance gaps for corrective action
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Assistant Manager
Brooks Brothers
08.2017 - 01.2021
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Directed and led employees, supervising activities to drive productivity and efficiency
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
Bachelor of Arts - Pan African Studies
University of Louisville
Louisville, KY05.2017
Skills
- Documentation and Reporting
- Sales Strategies
- Verbal and Written Communication
- Customer Service
- Cash Management
- Policies and Procedures
- Multitasking and Organization
- Team Building and Leadership
- Payroll Management
- Performance Evaluation and Monitoring
Timeline
Branch Ambassador
Capital One
10.2023 - Current
Store Manager
Brooks Brothers Factory Outlet
11.2021 - 06.2023
Store Manager
Brooks Brothers
01.2021 - 11.2021
Assistant Manager
Brooks Brothers
08.2017 - 01.2021
Bachelor of Arts - Pan African Studies
University of Louisville
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