Benedetta Hines
Danvers,MA
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
23
23
years of professional experience
Work History
Orthodontic Scheduling Coordinator
The Center For Pediatric Dental Care & Orthodontic
Brookline, MA
02.2018 - Current
- Schedule @ 40-50 orthodontic appointments with patients per day. Respond and coordinate emergency visits promptly.
- Worked with manager and orthodontist to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Handled @ 20-30 calls per day to address customer inquiries and concerns.
Scheduling Coordinator for Pedo Department
The Center For Pediatric Dental Care & Orthodontic
Brookline, MA
02.2013 - 02.2018
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Set up appointments properly and respond to all related phone calls with.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Scheduled procedures, surgeries and doctor appointments for average of 50 patients per daily.
Office Manager
Gennaro Cataldo D.M.D
Revere, MA
03.2006 - 02.2013
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, scheduling appointments and billing to dental insurance
- Collected and coordinated payments from patients and insurance company.
Data Entry Clerk
EBNHC
East Boston, MA
01.2002 - 09.2005
- Three month temporary position became permanent position as data entry of free care applications
- Entered approximately 100 applications per day, maintained filing system in department and assisted enrollment staff when needed.
PBX Operator
Hyatt Hotel
East Boston, MA
10.1995 - 01.1999
- Managed 12 line phone system, greeted and forwarded all incoming calls accordingly
- Coordinated and dispatched hotel shuttle buses for customers within airport.
Education
East Boston
month Certificate Program for Secretarial/administrative -
Burdett School
1987
High School Diploma -
East Boston High School
East Boston, MA1986
Skills
- Complex Problem Solving
- Decision Making
- Report Preparation and Analysis
- Staff Development and Training
- Schedule Coordination
- Motivational Leadership
- Handling Customer Complaints
- Documentation and Recordkeeping
- Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Orthodontic Scheduling Coordinator
The Center For Pediatric Dental Care & Orthodontic
02.2018 - Current
Scheduling Coordinator for Pedo Department
The Center For Pediatric Dental Care & Orthodontic
02.2013 - 02.2018
Office Manager
Gennaro Cataldo D.M.D
03.2006 - 02.2013
Data Entry Clerk
EBNHC
01.2002 - 09.2005
PBX Operator
Hyatt Hotel
10.1995 - 01.1999
East Boston
month Certificate Program for Secretarial/administrative -
Burdett School
High School Diploma -
East Boston High School
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