Anthony Langford
Silver Spring,MD
Summary
Experienced Manager bringing 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Experienced as bartender and service adds to management skill.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Wawa
Wash DC
08.2020 - 06.2024
- Kept track of upcoming sales and made sure correct signs were posted
- Make schedules
- Counted inventory of store supplies
- Made orders for next weeks supplies
- Write weekly report on sales
- Dealt with spoilage and loss prevention
- Trained incoming staff
- Prepared sandwiches and beverages for guests
- Made certain store rules and policies were followed
- Spot checked store for cleanliness before and after shift
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Researched and corrected customer concerns to promote company loyalty.
Manager
Cane Restaurant
06.2020 - 09.2021
- Track store inventory
- Input invoices
- Hire and train staff
- Did scheduling
- Ordered goods for upcoming week
- Dealt with customer issues
- Balanced registers
- Bartended when needed
- Aided in creation and preparation of cocktails
- Served and waited tables
Bartender/Bar Manager/PR and Marketing
The Mansion on O Street
Wash DC
03.2017 - 03.2020
- Created specialty cocktails for all events
- Did inventory of bar
- Ordered wines and other beverages for bar
- Ran and coordinated events ranging from weddings to concerts to book signings
- Did PR, wrote newsletter highlighting hotel
- Helped with daily running of hotel
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server/FOH Manager/Restaurant Manager
Boss Shepards Restaurant
12.2015 - 02.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Server/Server Trainer
Zaytinya Restaurant
10.2011 - 11.2015
- Waited tables
- Trained wait staff
- Tended bar when needed
Reporter/Columnist
MTV Networks
Wash DC
09.2008 - 04.2015
- Wrote a weekly column on television, including reviews of tv shows and interviewing a number of actors
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Fact-checked breaking news headlines by performing background research.
- Stayed up-to-date with current events and trends to stay ahead of competition.
- Addressed sensitive topics professionally while adhering to ethical standards.
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
- Researched and produced daily news reports.
- Built strong relationships with sources to gain access to exclusive information.
- Utilized social media to promote stories and build audience.
- Edited, proofread and fact-checked content for accuracy.
- Researched and analyzed newsworthy events, trends and issues.
- Captured and edited audio, video and photographs to provide multimedia content to enhance stories.
Server
Filomena Restaurant
09.2009 - 09.2011
Server
Bistro Bis
04.2006 - 01.2008
- Server/Bartender
Server
Butterfield 9
Washington DC
09.2003 - 12.2006
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Answered customers' questions, recommended items, and recorded order information.
Server
Café Atlantico
09.2004 - 04.2006
Server
Komi
09.2003 - 09.2004
Bartender/Server
The Daily Grill
02.1999 - 05.2000
Editorial Assistant
The Washington Blade
Wash DC
09.1998 - 01.1999
- Conducted interviews with industry professionals, adding depth and credibility to published articles.
- Supported senior editors with research and fact-checking to ensure accuracy in published articles.
- Reviewed article pitches from freelance writers, selecting high-quality submissions for publication consideration.
- Enhanced editorial quality by meticulously proofreading and editing content before publication.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Drove accuracy of content through careful proofreading and fact-checking.
- Developed and maintained editorial standards for content.
- Wrote and created content for various topics and mediums.
Education
Associate's degree - Journalism, Literature
American University
Washington, DC01.2001
Skills
- Team building and leadership
- Decision-making
- Multitasking and organization
- Team leadership
- Training and mentoring
- Customer relations
- Positive and constructive feedback
- Work prioritization
- New hire training
- Sales support
- Employee scheduling
- Leading team meetings
- Complaint handling
- Continuous improvement
- Proficient in software
- Policy enforcement
Certification
Food Manager Certification
References
Available upon request.
Timeline
Customer Service Supervisor
Wawa
08.2020 - 06.2024
Manager
Cane Restaurant
06.2020 - 09.2021
Bartender/Bar Manager/PR and Marketing
The Mansion on O Street
03.2017 - 03.2020
Server/FOH Manager/Restaurant Manager
Boss Shepards Restaurant
12.2015 - 02.2017
Server/Server Trainer
Zaytinya Restaurant
10.2011 - 11.2015
Server
Filomena Restaurant
09.2009 - 09.2011
Reporter/Columnist
MTV Networks
09.2008 - 04.2015
Server
Bistro Bis
04.2006 - 01.2008
Server
Café Atlantico
09.2004 - 04.2006
Server
Butterfield 9
09.2003 - 12.2006
Server
Komi
09.2003 - 09.2004
Bartender/Server
The Daily Grill
02.1999 - 05.2000
Editorial Assistant
The Washington Blade
09.1998 - 01.1999
Associate's degree - Journalism, Literature
American University