Alex Humphrey
Antioch,TN
Summary
I am a qualified and professional customer service representative with 5+ years experience in effective resolution, proactive account management and customer service education. Strong creative and analytical skills. Team player with an eye for detail.
Overview
5
5
years of professional experience
Work History
Interim Associate Coach
TMobile
Nashville, TN
03.2022 - Current
- Assists in real time support and chat management
- Perform side by side
- Handles escalations and kudos
- QR call back
- Mentor and help develop experts by assisting in call listening and customer support
- Influence valuable customer experiences
- Focus on leadership development skills
Customer Service Agent
TMobile
Nashville, TN
10.2021 - Current
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Customer Service Representative
Advance Financial
Nashville, TN
08.2019 - 10.2021
- Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Nashville State
Skills
- Customer Complaint Resolution
- Communication
- Leadership
- Patience
- Empathy
- Active listening
- Reliability
Timeline
Interim Associate Coach
TMobile
03.2022 - Current
Customer Service Agent
TMobile
10.2021 - Current
Customer Service Representative
Advance Financial
08.2019 - 10.2021
Nashville State