Jeremy Hickles
Wichita,KS
Summary
Motivated individual who thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Skilled in working under pressure and adapting to new situations and challenges. Demonstrates strong work ethic and adherence to company policy and procedures. Dedicated to professionalism with history of meeting company goals utilizing consistent and organized practices.
Overview
11
11
years of professional experience
Work History
Customer Service Technician
AT&T
Wichita, KS
08.2014 - Current
- Managed timely and effective replacement and or repair of damaged outside facilities.
- Investigated and resolved requests from other technicians to clear trouble in outside plant so they could complete their installation orders.
- Read blueprints and schematics to find and repair damaged or missing plant trouble.
- Responded proactively and positively to rapid change.
- Exhibited professionalism and efficiency when dealing with customers and colleagues.
- Delivered prompt service to prioritize customer needs.
Premises Technician
AT&T
Olathe, KS
08.2011 - 07.2014
- Installed and repaired internet and television equipment.
- Educated customers on how to use internet and television service.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of data, television and VoIP applications.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Education
Physical Therapy Assistance
KCCC
Kansas City, MOSkills
- Copper Cable splicing, replacement and repair
- Fiber Cable splicing, replacement and repair
- Efficient and Detail-Oriented
- Calm and professional under pressure
- Service Quality
- Cultural Awareness
- Document and Records Management
- Excellent Attention to Detail
- Methodology Improvements
Timeline
Customer Service Technician
AT&T
08.2014 - Current
Premises Technician
AT&T
08.2011 - 07.2014
Physical Therapy Assistance
KCCC
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