Bryce Chapman
Lake charles,LA
Summary
Applying for the position of Animal Care Technician. Physically fit and capable. Maintain a good professional attitude. The Army has instilled the tools and training to achieve any goal. Detail-oriented Insurance Sales Agent aiming to leverage several years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations.
Overview
10
10
years of professional experience
Work History
Insurance Agent
American Income Life Insurance Company
Lake Charles, LA
01.2022 - Current
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Maintained high standards of customer service by building relationships with clients.
- Upsold additional products and services after identifying customer needs and requirements.
Quick Lane Technician
Bolton Ford
Lake Charles, LA
11.2020 - 12.2021
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Kept shop areas neat, clean and free of safety hazards.
- Worked alone or in team-based systems to complete up to 100 oil changes each day.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Organized and regulated shop inventory to minimize waste, decreasing excess 30%.
- Topped off fluids in vehicle engines to lubricate, protect and cool engine.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Dismounted and mounted tires to perform air checks, rotations and rebalances.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Learned to perform vehicle alignments and diagnose and repair suspension malfunctions to expand automotive services skill set.
- Conducted vehicle inspections and recorded results in database to comply with LA vehicle inspection requirements.
- Checked fluids, tires, brakes and other systems as part of 12-point inspection.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Utilized manual and Snap-on electronic tools to locate and correct malfunctions such as wheel bearings issues and ignition problems.
- Suggested additional services to customers in order to meet upsell goals.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes, and diagnostic and repair techniques.
Army Sergeant
U.S. Army
Fort Campbell North, KY
01.2011 - 01.2017
- Managed Arms Room; daily inventory, service equipment; tracking of equipment; training other personnel; organization
- Leading teams and teaching them how to perform duties, teamwork
- Received several awards for outstanding performance and service.
- Lead successful combat missions, local conflict resolution missions.
Bar Tender
Bourbon St.
New Orleans, Louisiana
01.2008 - 01.2011
- Customer service, money handling, building rapport, multitasking, making drinks, conversational skills, making deposits, inventory, security, stocking.
Education
Leadership Skills
Warrior Leadership Course
Fort Campbell North, KY05.2012
diploma - High School
Hamilton Christian School
Lake Charles, LA04.2003
Skills
- Clientele Development
- Time Management
- Underwriter Collaboration
- Records Maintenance
- Client Prospecting
- Decision Making
- Problem Solving
- Illness and Injury Detection
- Work Planning
- Work Prioritization
- Appointment Scheduling
- Pet Owner Advisory
- Animal Observations
Timeline
Insurance Agent
American Income Life Insurance Company
01.2022 - Current
Quick Lane Technician
Bolton Ford
11.2020 - 12.2021
Army Sergeant
U.S. Army
01.2011 - 01.2017
Bar Tender
Bourbon St.
01.2008 - 01.2011
Leadership Skills
Warrior Leadership Course
diploma - High School
Hamilton Christian School