Nickie Humphries
Roxboro,NC
Summary
A Customer Associate with 6 years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Delhaize, Food Lion
Roxboro, NC
08.2021 - 03.2022
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Processed cash, credit, and touchless transactions to fulfill customer orders.
- Counted, verified, and handled bank deposits and armored car transactions.
Store Manager
Dollar General Corp.
Roxboro, NC
05.2018 - 04.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Consistently lifted materials weighing as much as 50 pounds.
- Blocked and faced products on displays and shelves in accordance with company policy.
Education
Associate of Applied Science - Information Technology
Piedmont Community College
Roxboro, NC05.2018
Skills
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- CRM Software
- Verbal and Written Communication
- Efficient multitasking
Timeline
Customer Service Associate
Delhaize, Food Lion
08.2021 - 03.2022
Store Manager
Dollar General Corp.
05.2018 - 04.2021
Associate of Applied Science - Information Technology
Piedmont Community College
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