Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amor Liu

Summary

food serviceAccomplished professional with several years of experience in beverage service paired with vast knowledge of drink recipes. Talented professional trained in mixology and recognized for innovative drink creations. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Account manager

Chowbus
Los Angeles
10.2021 - 06.2022
  • Collaborated with sales team to collectively drive growth and market share
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals
  • Communicated progress of monthly and quarterly initiatives to internal and external stakeholders
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
  • Listened to customer needs to identify and recommend best products and services
  • Renewed existing accounts by cementing trusting relationships with customers.

Manager

Chuan'si
Temple City
06.2021 - 08.2021
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Monitored working environment, making sure it was always safe, positive setting for all employees
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.

DRINK MAKER

One Zo
Monterey Park
09.2019 - 06.2020
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Kept bar presentable and well-stocked to meet all customer needs
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Received cash, made change, and issued receipts
  • Maintained quality of garnishes, juices and other perishables by preparing new stock daily
  • Assisted customers by answering questions and fulfilling requests
  • Helped customers complete purchases, locate items and join reward programs.

WE Media Operation

Etime
Arcadia
09.2019 - 01.2020
  • Promoted products and services by posing for commercials, live shows and photo shoots
  • Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies
  • Worked flexible hours; night, weekend, and holiday shifts
  • Cooperate with Loco restaurant
  • Reached out to customers to assess satisfaction levels and current needs
  • Reviewed accounts for delinquencies and other ongoing issues
  • Conveyed updates regarding business proposals, contracts and current projects
  • Received and processed client payments, and updated accounts.

Education

National Bartender School
04-2024

Associate of Arts - English Language And Literature

University of California, Riverside
Riverside, CA

Associate of arts - American Sign Language

Pasadena city college

Skills

  • Operations management
  • Policies and procedures
  • Sales and marketing
  • Strategic planning
  • Customer relationship management
  • Strategic account development and management
  • Sales expertise
  • Public speaking
  • Beverage Preparation
  • Food Preparation
  • Conversant in Mandarin and English

Certification

  • Responsible Beverage Service
  • California Food Handle
  • National Bartenders school
  • Child Abuse & Neglect Mandated Reporter

Timeline

Account manager

Chowbus
10.2021 - 06.2022

Manager

Chuan'si
06.2021 - 08.2021

DRINK MAKER

One Zo
09.2019 - 06.2020

WE Media Operation

Etime
09.2019 - 01.2020

National Bartender School

Associate of Arts - English Language And Literature

University of California, Riverside

Associate of arts - American Sign Language

Pasadena city college

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Amor Liu