Amber Lawson
Bonney Lake,WA
Summary
- Proficient in medical coding and billing systems and applications including ICD10, CPT, HCPCS, and Modifiers
- Excellent knowledge of HIPAA compliance and healthcare privacy regulations
- Demonstrated ability to accurately enter patient data into billing software
- Skilled in researching and resolving billing discrepancies
- Proven track record of meeting deadlines and goals
- Excellent written and verbal communication skills with a focus on customer service
Overview
13
13
years of professional experience
Work History
Admin/ coordinator
Marshall’s
06.2023 - Current
- Assisted in the planning and coordination of office events and activities
- Managed and maintained the administrative and operational processes of the office
- Developed and maintained filing systems and databases
- Developed and implemented office policies and procedures
- Answered and directed incoming calls
- Prepared reports and presentations
- Created and maintained spreadsheets and documents
- Provided administrative support to the senior management team
- Managed the office budget and monitored expenses
Patient Care Coordinator
Sound Family Medicine
Bonney Lake, WA
05.2023 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
Cosmetologist
Bella Red Salon
11.2021 - Current
- Excellent customer service and communication skills
- Ability to create customized looks for clients based on their individual needs
- Ability to develop and maintain client relationships through excellent customer service
- Skilled in cutting, styling, coloring, and treating hair
Title and escrow assistant
First American Title Company
08.2019 - 10.2021
- Processed title & escrow documents with accuracy and attention to detail
- Managed customer inquiries and complaints
- Maintained accurate filing systems for real estate documents
- Ensured all documents are in compliance with state and local regulations
- Researched title records for accuracy and completeness
- Worked with clients to ensure all documents are in order for the process
Cosmetologist
Mei Marie Salon
04.2012 - 03.2021
- Maintained an extensive knowledge of the latest trends in the beauty industry
- Demonstrated a commitment to excellence in customer service
- Maintained and ordered all salon products and supplies
- Ensured the cleanliness and organization of the salon area
- Demonstrated a knowledge of safety and sanitation guidelines
Education
Medical Billing and coding - Medical field
Martinsburg college
West Virginia Skills
- Medical billing and coding
- Admin and HR experience
- Efficient in Microsoft word, excel, outlook
- 18 years of customer service
- Excellent verbal and written communication
- Works well independently and with a team to reach company goals
Affiliations
I am involved with Olympic Angels also am a foster parent
Languages
Spanish
Beginner (A1)
Timeline
Admin/ coordinator
Marshall’s
06.2023 - Current
Patient Care Coordinator
Sound Family Medicine
05.2023 - Current
Cosmetologist
Bella Red Salon
11.2021 - Current
Title and escrow assistant
First American Title Company
08.2019 - 10.2021
Cosmetologist
Mei Marie Salon
04.2012 - 03.2021
Medical Billing and coding - Medical field
Martinsburg college