Singing
Kinsley Stuart-Browne
Shift Lead Manager
Burleson,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Host
Texas Roadhouse
Mansfield, TX
01.2019 - 07.2019
- Welcome guests in a warm and friendly manner
- Ascertains their dining/lodging needs
- Seats guests and manages the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed
- Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
Togo Server
Cotton Patch Cafe
Burleson, TX
01.2021 - 08.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shift Lead Manager
Cotton Patch Cafe
Burleson, Texas
08.2021 - Current
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Set overall vision and provided team leadership.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Provided supportive link between external customers and internal operations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Completed after shift review reports to remind supervisors of completed work.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Education
High School Diploma -
Mansfield Legacy High School
Mansfield, TX 08.2016 - 06.2020
Skills
Schedule Management
Training and mentoring
Staff Management
Active Listening
Multitasking Abilities
Point of sale operation
Dining area maintenance
Critical Thinking
Initiative
Interests
Hiking
Violin
Reading
Kayaking
Timeline
Shift Lead Manager
Cotton Patch Cafe
08.2021 - Current
Togo Server
Cotton Patch Cafe
01.2021 - 08.2021
Host
Texas Roadhouse
01.2019 - 07.2019
High School Diploma -
Mansfield Legacy High School
08.2016 - 06.2020