Roxanne Castillo
Long Beach,CA
Summary
Experienced Customer Service Representative with over a decade of expertise in enhancing business value through exceptional customer service and relationship building. Adept at multitasking, cash handling, and management, with a deep understanding of company policies and product knowledge. Known for adaptability, attention to detail, and a commitment to maintaining high standards of service and productivity.
Overview
11
11
years of professional experience
Work History
Beertender
Dave and Buster's
Long Beach, CA
01.2022 - Current
- Ensure compliance with state alcohol laws, provide expert knowledge on craft beers, and serve food and drinks
- Maintain cleanliness, restock supplies, and handle cash transactions efficiently
- Demonstrate proper beer pouring techniques and manage keg replacements
Head Cashier / FOH
PVSTA LAB (Italian Eatery OC LLC)
Stanton, CA
10.2020 - 12.2021
- Managed cash register operations and transactions, ensuring accuracy and efficiency
- Handled food items adhering to strict hygiene and safety standards
- Maintained store cleanliness, contributing to a welcoming environment for customers
Assistant Manager
Domino's MAR Pizza Inc.
Long Beach, CA
11.2016 - 10.2020
- Led shifts, ensuring high-quality service and operational efficiency, boosting customer satisfaction
- Trained new hires, enhancing team performance and reducing onboarding time
- Handled cash transactions and deposits, maintaining accurate financial records
- Supervised daily operations, meeting performance targets and improving service standards
- Managed task delegation, optimizing workflow and increasing productivity
Lead Store Clerk
Pinata Fiesta
Long Beach, CA
07.2016 - 09.2016
- Managed cashier duties, ensuring accurate transactions and customer satisfaction
- Processed rental order invoices and quote emails, maintaining detailed records
- Replenished and organized merchandise, enhancing store presentation
- Assisted customers with inquiries and requests, improving their shopping experience
Store Manager Assistant
Emma Daughter Boutique
Long Beach, CA
10.2013 - 08.2015
- Managed cashier duties and customer interactions, enhancing satisfaction and loyalty
- Assisted in inventory management and restocking, improving store organization and efficiency
- Updated window displays and shelves, increasing product visibility and sales
Education
Bachelor of Arts - American Sign Language (ASL)
Cal State Long Beach
Long Beach, CA06-2026
Associate of Arts - American Sign Language (ASL)
Long Beach City College
Long Beach, CA06-2022
High School Diploma -
Opportunities For Learning
Long Beach, CA06-2016
Skills
- Customer service
- Adaptive learning
- Multitasking
- American Sign Language
- Communication skills
- Problem solving
- Flexibility
- Attention to detail
Timeline
Beertender
Dave and Buster's
01.2022 - Current
Head Cashier / FOH
PVSTA LAB (Italian Eatery OC LLC)
10.2020 - 12.2021
Assistant Manager
Domino's MAR Pizza Inc.
11.2016 - 10.2020
Lead Store Clerk
Pinata Fiesta
07.2016 - 09.2016
Store Manager Assistant
Emma Daughter Boutique
10.2013 - 08.2015
Bachelor of Arts - American Sign Language (ASL)
Cal State Long Beach
Associate of Arts - American Sign Language (ASL)
Long Beach City College
High School Diploma -
Opportunities For Learning
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