Donovan Cabrera
Sinking Spring,PA
Summary
Dynamic leader with a proven track record at Five Guys, enhancing team performance and customer satisfaction through strategic planning and effective team leadership. Excelled in time management and customer service, significantly improving service delivery by mentoring staff and optimizing operational efficiency. Demonstrated exceptional multitasking abilities and a positive attitude, driving results and fostering collaboration. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Five Guys
Sinking Spring , PA
11.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Crew Member
Five Guys
Sinking S, PA
10.2021 - Current
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
MacDonalds
Wyomissing , PA
08.2021 - 09.2021
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary
- Prepared products following restaurant, health, and safety standards and procedures
Education
High School Diploma -
Wilson High School
Sinking Spring, PA06.2022
Skills
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Self Motivation
Certification
servsafe manager certification
Timeline
Manager
Five Guys
11.2022 - Current
Crew Member
Five Guys
10.2021 - Current
Crew Member
MacDonalds
08.2021 - 09.2021
High School Diploma -
Wilson High School