Summary
Overview
Work History
Education
Skills
Timeline
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Greg Whittington

Summary

Dedicated and results-driven Supervisor Customer Services with experience leading front-line teams to deliver exceptional customer service. Proven track record of effectively managing and motivating staff to achieve performance targets and exceed customer expectations. Skilled in training and developing staff, implementing process improvements, and resolving customer escalations promptly and professionally. Adept at fostering a positive and collaborative work environment to enhance team morale and productivity. Passionate about delivering superior customer experiences and driving continuous improvement in service delivery.

Overview

27
27
years of professional experience

Work History

Supervisor Customer Services

Envoy, Inc.
06.2023 - Current
  • Managed team of customer service representatives, providing guidance and support to ensure quality service delivery

Customer Service Agent

Envoy, Inc.
10.2017 - 08.2022
  • Maintained a high level of professionalism and empathy when interacting with customers to address their needs and concerns promptly

High School Math Teacher, Head Basketball Coach - Retired

Ash Grove School District
08.1997 - 07.2017
  • Developed and implemented engaging lesson plans for high school math courses, catering to diverse learning styles and abilities
  • Led daily basketball practices, focusing on skill development, team strategy, and fostering a positive team culture

Education

Master of Science - Secondary Educational Administration

Southwest Baptist University
Bolivar, MO
12-2004

Bachelor of Science - Physical Education and Health

Southwest Missouri State University
Springfield, MO
05-1991

Skills

  • Detail oriented
  • Leadership
  • Develops positive workplace relationships
  • Time Management

Timeline

Supervisor Customer Services

Envoy, Inc.
06.2023 - Current

Customer Service Agent

Envoy, Inc.
10.2017 - 08.2022

High School Math Teacher, Head Basketball Coach - Retired

Ash Grove School District
08.1997 - 07.2017

Master of Science - Secondary Educational Administration

Southwest Baptist University

Bachelor of Science - Physical Education and Health

Southwest Missouri State University
Greg Whittington