Shane Williams
Las Vegas,NV
Summary
Results-driven supervisor with expertise in training, operations management, and customer service. Proven ability to enhance team productivity and implement process improvements, leading to increased customer satisfaction.
Overview
14
14
years of professional experience
Work History
Supervisor Customer Services
United States Postal Service, USPS
Las Vegas, NV
10.2019 - Current
- Supervised daily operations, ensuring adherence to USPS policies and procedures.
- Trained and mentored staff on postal services and operational efficiency.
- Implemented workflow improvements, enhancing productivity across teams.
- Resolved customer inquiries and issues, fostering positive service experiences.
- Monitored performance metrics, identifying areas for process enhancement.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Established team priorities, maintained schedules and monitored performance.
City Letter Carrier
United States Postal Service, USPS
Henderson, NV
08.2017 - 09.2019
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Managed daily route planning to optimize delivery schedules and reduce delays.
- Trained new carriers on operational procedures and safety protocols for effective performance.
- Conducted regular vehicle inspections to maintain compliance with safety regulations.
- Maintained accurate records of deliveries, pickups, and customer interactions for accountability.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
Rural Carrier Associate
United States Postal Service, USPS
Las Vegas, NV
03.2016 - 08.2017
- Delivered mail and packages efficiently to rural routes, ensuring timely service.
- Operated delivery vehicle within safety regulations, maintaining compliance with USPS standards.
- Managed sorting and organizing of mail for optimal delivery route efficiency.
- Assisted customers with inquiries, providing information on services and package tracking.
- Maintained accurate records of deliveries and returns, enhancing accountability in operations.
Warehouse Lead
Statement Furnishings
Las Vegas, NV
05.2015 - 03.2016
- Coordinated daily warehouse operations to ensure timely order fulfillment and inventory accuracy.
- Supervised team members, providing training on safety protocols and operational procedures.
- Implemented process improvements, enhancing workflow efficiency and reducing errors in inventory management.
- Monitored and maintained stock levels, optimizing storage space for maximum productivity.
- Oversaw daily operations and shipping and handling processes.
Sales Associate
GNC Live Well
Las Vegas, NV
08.2012 - 05.2014
- Delivered exceptional customer service, enhancing client relationships and fostering repeat business.
- Educated customers on product benefits, promoting informed purchasing decisions and increasing sales.
- Assisted in maintaining inventory accuracy through regular stock assessments and organization.
- Collaborated with team members to achieve store sales targets, ensuring a cohesive work environment.
- Implemented promotional displays, effectively showcasing products to attract customer attention and drive sales.
Education
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas
Las Vegas, NV12.2014
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Strategic planning
- Operations management
- Process monitoring and improvement
- Public speaking
Timeline
Supervisor Customer Services
United States Postal Service, USPS
10.2019 - Current
City Letter Carrier
United States Postal Service, USPS
08.2017 - 09.2019
Rural Carrier Associate
United States Postal Service, USPS
03.2016 - 08.2017
Warehouse Lead
Statement Furnishings
05.2015 - 03.2016
Sales Associate
GNC Live Well
08.2012 - 05.2014
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas