Jocelyn Bessette
Gainesville,FL
Summary
A responsible and committed high school senior looking to further her professional experience at a retail job. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Waitress
Longhorn Steakhouse
, FL
02.2021 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Greeted new customers, discussed specials and took drink orders.
- Informed customers about daily and seasonal specials.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
child caretaker
Genesis Family Enrichment Center
Gainesville, FL
01.2019 - Current
- Intern, genesis family enrichment
- Over-seeing the instruction of children, conducting games for children, and preparing snacks for children.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted with activities to support curriculum objectives.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Scheduling Secretary/ Intern
Harbsmier Law Group
Lakeland, FL
01.2022 - 04.2022
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Screened visitors and issued badges to maintain safety and security.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
animal caretaker
Ophiological Services
Archer , FL
01.2016 - 01.2018
- Ophiological services
- Keeping inventory of animals, feeding animals, housekeeping of facility, cleaning cages.
- Administered medications to animals in treatment and documented changes in condition.
- Completed animals examinations and recorded pulse, respiration rate and temperature.
- Managed breeding programs while factoring in issues such as animal age and readiness.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Observed animal details such as size, condition, behavior and eating habits and documented data with [Software].
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Education
highschool diploma -
01.2017 - 01.2021
Skills
Upselling techniques
Menu presentation
Guest relations management
Point of sale operation
Hospitality service expertise
Sales expertise
Accurate money handling
Timeline
Scheduling Secretary/ Intern
Harbsmier Law Group
01.2022 - 04.2022
Waitress
Longhorn Steakhouse
02.2021 - Current
child caretaker
Genesis Family Enrichment Center
01.2019 - Current
highschool diploma -
01.2017 - 01.2021
animal caretaker
Ophiological Services
01.2016 - 01.2018