Getting my PMP certification
Naomi Rodwell
Customer Service Specialist
Bennett,CO
Summary
Outgoing individual with experience in customer service, and problem solving thinking. Very detailed oriented and a great team player. Proficient with communication and can lead teams with confidence. Proficient with keeping any working station/office setting organized and structured. Always happy to complete any task that needs to get done.
I am currently enrolled with a Coursera-Google program. It is called the Grow with Google Project Management Program and I have already completed courses 1-3. Below are the links for my certifications for the courses I have completed so far:
https://www.coursera.org/account/accomplishments/certificate/RE86V8M8G3CW https://www.coursera.org/account/accomplishments/certificate/QQX7JV4FDJ2H https://www.coursera.org/account/accomplishments/certificate/R3B7BGHQ7ZCA
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Specialist
ASM RESEACH LLC
FAIRFAX, VA
12.2020 - Current
- I started out in the call center answering calls back-to-back
- My request was to be moved towards a back-office type of roll
- I was still interacting with the customers just more through emailing than phone calls
- I have been nominated for Tope Performer for the week and have had Leadership consider me for potential Leadership rolls.
Customer Service Coordinator
MARSHALL’S AURORA, CO
CENTENNIAL, CO
09.2014 - 05.2015
- Started out as a cashier and interacted with the customers amazingly
- Got promote to customer service manager and managed employees breaks, lunches and schedules
- I was also in charge of keeping the customer service area clean and organized
- Reasons for leaving- Health issues and moved away.
Server/Hostess
High Plains Diner, Bennett Co
02.2013 - 05.2014
- I started my employment at HPD as a hostess
- My job was to prep tables, seat patrons, and take drink orders
- I was soon promoted to a server position, taking full table orders and relaying them back to the chef, as well as brining orders to the table or bagging them for takeout
- Reasons for leaving- Moved away
- Fired up pizza, bennett co-SERVER, PIZZAIOLO in training.
Server, Pizzaiolo in Training
Fired Up Pizza
Bennett, CO
02.2012 - 01.2013
- I would take orders from patrons entering the pizzeria and relay them to the pizzaiolo
- I would bring the pizza to their table or box it for carry out
- Toward the end of my employment at Fired Up Pizza, I began training as a pizzaiolo
- Reasons for Leaving-The restaurant had to close.
Education
No Degree - Project Management
Coursera-Google
10.2021 - Current
High School Diploma -
Bennett High School
Bennett, CO 08.2010 - 05.2014
Skills
Great Communicator
Accomplishments
Im not sure if the work industry is this advance in recognizing women being able to be a full time mother as well as a full time employee, but that is an accomplishment in itself for us. I have accomplished starting a family. I accomplished marriage and juggling the work/home life balance with 3 kids. I have accomplished in making remote working work while my kids are remote learning. These accomplishments may not be giant career accomplishments, but they are personal and I achieved them.
Additional Information
I am a very optimistic and positive person who has exceptional customer service. I have 3 children all under the age of 7 and I have 3 schedules/planners. I am one incredibly organized person with the attention to detail and a knack for solving any issues. I love working on any task on my own or in a group. I love working with teammates. I am a big believer on communication is key for any aspect of a persons life. I am currently trying to break into the world of Project Management. I am a big believer or learning something new everyday.
Interests
Playing the Piano
Being on a volleyball team
Taking up Salsa Dancing
Timeline
No Degree - Project Management
Coursera-Google
10.2021 - Current
Customer Service Specialist
ASM RESEACH LLC
12.2020 - Current
Customer Service Coordinator
MARSHALL’S AURORA, CO
09.2014 - 05.2015
Server/Hostess
High Plains Diner, Bennett Co
02.2013 - 05.2014
Server, Pizzaiolo in Training
Fired Up Pizza
02.2012 - 01.2013
High School Diploma -
Bennett High School
08.2010 - 05.2014
Cooking/Baking
I feel like cooking and baking is in a way, a work of art. It brings me peace and joy. And of course the food tastes great.
Cooking/Baking
I feel like cooking and baking is in a way, a work of art. It brings me peace and joy. And of course the food tastes great.
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