Getting my PMP certification
Naomi Rodwell
Customer Service Specialist
Bennett,CO
Summary
Outgoing individual with experience in customer service, and problem solving thinking. Very detailed oriented and a great team player. Proficient with communication and can lead teams with confidence. Proficient with keeping any working station/office setting organized and structured. Always happy to complete any task that needs to get done.
I am currently enrolled with a Coursera-Google program. It is called the Grow with Google Project Management Program and I have already completed courses 1-3. Below are the links for my certifications for the courses I have completed so far:
https://www.coursera.org/account/accomplishments/certificate/RE86V8M8G3CW https://www.coursera.org/account/accomplishments/certificate/QQX7JV4FDJ2H https://www.coursera.org/account/accomplishments/certificate/R3B7BGHQ7ZCA
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Specialist
ASM RESEACH LLC
FAIRFAX, VA
12.2020 - Current
- I started out in the call center answering calls back-to-back
- My request was to be moved towards a back-office type of roll
- I was still interacting with the customers just more through emailing than phone calls
- I have been nominated for Tope Performer for the week and have had Leadership consider me for potential Leadership rolls.
Customer Service Coordinator
MARSHALL’S AURORA, CO
CENTENNIAL, CO
09.2014 - 05.2015
- Started out as a cashier and interacted with the customers amazingly
- Got promote to customer service manager and managed employees breaks, lunches and schedules
- I was also in charge of keeping the customer service area clean and organized
- Reasons for leaving- Health issues and moved away.
Server/Hostess
High Plains Diner, Bennett Co
02.2013 - 05.2014
- I started my employment at HPD as a hostess
- My job was to prep tables, seat patrons, and take drink orders
- I was soon promoted to a server position, taking full table orders and relaying them back to the chef, as well as brining orders to the table or bagging them for takeout
- Reasons for leaving- Moved away
- Fired up pizza, bennett co-SERVER, PIZZAIOLO in training.
Server, Pizzaiolo in Training
Fired Up Pizza
Bennett, CO
02.2012 - 01.2013
- I would take orders from patrons entering the pizzeria and relay them to the pizzaiolo
- I would bring the pizza to their table or box it for carry out
- Toward the end of my employment at Fired Up Pizza, I began training as a pizzaiolo
- Reasons for Leaving-The restaurant had to close.
Education
No Degree - Project Management
Coursera-Google
10.2021 - Current
High School Diploma -
Bennett High School
Bennett, CO 08.2010 - 05.2014
Skills
Great Communicator
Creative problem solving
Excellent written and oral communication
Critical Thinking
Active Listening
Planning and Coordination
Good Telephone Etiquette
Team Player
Leadership Skills
Very Organised
Attention to Detail
Fast Learner
Postitive Personality
Amazing Customer Service
Accomplishments
Im not sure if the work industry is this advance in recognizing women being able to be a full time mother as well as a full time employee, but that is an accomplishment in itself for us. I have accomplished starting a family. I accomplished marriage and juggling the work/home life balance with 3 kids. I have accomplished in making remote working work while my kids are remote learning. These accomplishments may not be giant career accomplishments, but they are personal and I achieved them.
Additional Information
I am a very optimistic and positive person who has exceptional customer service. I have 3 children all under the age of 7 and I have 3 schedules/planners. I am one incredibly organized person with the attention to detail and a knack for solving any issues. I love working on any task on my own or in a group. I love working with teammates. I am a big believer on communication is key for any aspect of a persons life. I am currently trying to break into the world of Project Management. I am a big believer or learning something new everyday.
Interests
Playing the Piano
Being on a volleyball team
Taking up Salsa Dancing
Timeline
No Degree - Project Management
Coursera-Google
10.2021 - Current
Customer Service Specialist
ASM RESEACH LLC
12.2020 - Current
Customer Service Coordinator
MARSHALL’S AURORA, CO
09.2014 - 05.2015
Server/Hostess
High Plains Diner, Bennett Co
02.2013 - 05.2014
Server, Pizzaiolo in Training
Fired Up Pizza
02.2012 - 01.2013
High School Diploma -
Bennett High School
08.2010 - 05.2014
Cooking/Baking
I feel like cooking and baking is in a way, a work of art. It brings me peace and joy. And of course the food tastes great.
Cooking/Baking
I feel like cooking and baking is in a way, a work of art. It brings me peace and joy. And of course the food tastes great.