Grace Hajek
Wheaton,IL
Summary
Experienced in customer service and leadership. Demonstrated ability to enhance customer satisfaction and team efficiency through effective problem-solving and clear communication. Skilled in managing high-pressure situations and streamlining processes, significantly improving client relationships and operational productivity.
Overview
2025
2025
years of professional experience
Work History
Customer Relations Representative
Bass Pro Shops
Bolingbrook, IL
10.2021 - 01.2025
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Streamlined communication channels for improved customer relationships and increased loyalty.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Implemented and developed customer service training processes.
Retail Sales Advisor
Blick Art Materials
Wheaton, IL
09.2023 - 01.2024
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
- Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
- Promoted a positive work atmosphere among colleagues through teamwork initiatives that contributed to achieving common goals.
- Consistently met or exceeded sales quotas by actively engaging with customers on the sales floor.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
Team Member
Raising Cane's Restaurants
Glen Ellyn, IL
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
Wheaton Warrenville South High School
Wheaton, IL05-2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cleaning
- Leadership qualities
- Order preparation
Timeline
Retail Sales Advisor
Blick Art Materials
09.2023 - 01.2024
Customer Relations Representative
Bass Pro Shops
10.2021 - 01.2025
Team Member
Raising Cane's Restaurants
High School Diploma -
Wheaton Warrenville South High School