Heriberto Rodriguez
Waltham,MA
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Tasty Burger
Boston, MA
02.2014 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Education
Certificate - Computer Electronics
Bay State School of Technology
Canton, MA03.2003
Skills
- Records Organization and Management
- Finance and Accounting Oversight
- Program Optimization
- Policy Development and Enforcement
- Focus and Follow-Through
- Sales Tracking
- Management Training
- Hiring and Onboarding
- Supervision and Training
- Aloha POS
- P&L Responsibility
- Inventory Tracking and Management
- POS Terminal Operations
- Interviewing and Prescreening
- Money Handling
- Cash Register Operations
- Desktops, Laptops and Mobile Devices
- Administering Payroll
- Food Safety and Quality
- Guest Satisfaction
Certification
- Computer Electronics Training 6 yrs.
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Tasty Burger
02.2014 - Current
Certificate - Computer Electronics
Bay State School of Technology