Years of professional experience.
Sara Smelser
Rothschild,WI
Summary
Knowledgeable Customer Order Specialist with over 17 years of expertise managing the delivery process and providing status updates. A tactful individual with an understanding of high-volume, fast-paced environments. Promoting exemplary skills in customer engagement, making decisions on the fly and building partnerships with vendors. Dedicated associate known for finding effective solutions to customer issues. A driven individual always willing to go the extra mile to get the job done correctly.
Overview
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26
Work History
Customer Order Speci
The Home Depot
Wausau, WI
09.2004 - Current
- Monitored orders and delivered status updates to customers regarding arrivals.
- Assisted customers by walking through online ordering processes.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Oversee all installations. Work with service providers, individual installers directly and vendors to create as much of a seamless order process from start to finish as possible.
- Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
Service Desk Supervisor
The Home Depot
Wausau, WI
06.2008 - 08.2016
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Processed exchanges, refunds and purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance. Traveled to other stores to train new Service desk supervisors.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Education
High School Diploma -
Wausau West High School
Wausau, WI06.2004
Skills
- Status updates
- Written and oral communication
- Improvement processes
- Accurate order fulfillment
- Skilled in [Software]
- Issue acknowledgement and resolution
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Creative Problem Solving
Timeline
Service Desk Supervisor
The Home Depot
06.2008 - 08.2016
Customer Order Speci
The Home Depot
09.2004 - Current
High School Diploma -
Wausau West High School
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