Lynette Grundberg
Nashville,TN
Summary
Energetic customer-focused professional with extensive experience in retail sales, customer service, store management, and operations. Creative and well-versed in successful sales techniques and approaches, relationship building, and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused with a proven record of outperforming sales objectives, exceeding service standards, and outpacing performance goals.
Overview
14
14
years of professional experience
Work History
Sales Associate
Frenches Boots
Nashville, TN
06.2019 - 01.2021
- Increased sales in a high-traffic location. Enthusiastic personality encouraged Positive customer interactions that resulted in returned sales
- Consistent respect and positive relations with co-workers
- Implemented up-selling strategies such as recommending accessories to boost revenue. Highly knowledgeable about the variety of boot design
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Achieved perfect attendance and on-time record
- Consistent respect and positive relations with co-workers
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Head Sales Lead
Forest Bootery
Libertyville, IL
02.2009 - 01.2017
- Assisted in recruiting, hiring, and developing store associates including Interpreting Key Performances Indicator reports and motivating and coaching associates where needed
- Supervised associates in sales,inventory receipt, and reconciliation of cash receipts
- Prepared weekly schedules to ensure proper floor coverage within fiscal guidelines and reviewed payrolls
- Model sales and customer service expectations by recommending merchandise to customers and communicating product knowledge based on customer needs and desires which resulted inconsistently holding top sales
- Created First Fridays store event each month with sole responsibilities for scheduling entertainment and setting up food and beverages for each event
- Place special orders for customers and followed up on orders to ensure accurate and timely delivery
- Educated associates on visual merchandise techniques to ensure store met required standards
- Completed store opening closing duties including supervising store cleaning, stocking, tallying of receipts, and balancing registers with daily receipts and inventory controls
- Acted as Buyer, placing orders for merchandise that fit store clientele style via catalog, industry shows, and events
Education
Bachelor of Arts -
University of Northern Iowa
Cedar Falls, IASkills
- Product knowledge
- Confidence and resilience
- Multitasker and organized
- Listening Skills to establish positive rapport
- Point of Sale Systems
- Excellent people skills
- Relationship building
- Social perceptiveness
- Merchandising understanding
- Exceptional customer service
- Professional demeanor
Additional Information
Ronald Mcdonald House volunteer
Illinois State Department of rehabilitation Services: Home health care provider
PADS Lake Villa soup kitchen volunteer
Parent leader for Liberty Boys Club
Timeline
Sales Associate
Frenches Boots
06.2019 - 01.2021
Head Sales Lead
Forest Bootery
02.2009 - 01.2017
Bachelor of Arts -
University of Northern Iowa
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