JayByn Mack
Mansfield,OH
Summary
Proven leader in operations management and relationship building, I excelled at Cracker Barrel Old Country Store by streamlining workflow processes and enhancing team morale. Expert in coaching and development, I led the successful opening of a new location and significantly improved employee engagement, leveraging skills in decision-making and public speaking.
Overview
4
4
years of professional experience
Work History
Operations Trainer
Cracker Barrel Old Country Store
06.2023 - Current
- Support stores throughout the company by being an extra set of hands and mind. Pushed through holidays and staffing issues.
- Became/becoming a subject matter expert in the operations field. Both in my store and traveling.
- Opened a Cracker Barrel in Nevada. Worked with my team of trainers to have a good open
Associate Manager
Cracker Barrel Old Country
05.2022 - 06.2023
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Oversaw the team during management changes. Became a leader in my store and guided it to success through trying times.
- High pressure position. With staffing issues and increased demand in good service, I persevered and ran good shifts.
Host
Cracker Barrel Old Country Store
10.2020 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Worked as a skills trainer to teach others about our business's goals
- Supported the team by working multiple positions and being a leader in my store
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Lexington High School
Lexington, OH05.2020
Skills
- Operations Management
- Relationship Building
- Public Speaking
- Data organization
- Work Coordination
- Video Conferencing
- Decision-Making
- Coaching and Development
- Leadership Development
- Broad knowledge of Microsoft Office
- Adaptive to learn and change
Additional Information
I am 21 and have worked in leadership essentially since I started working. I have a passion for what I am doing at Cracker Barrel. I am always looking to move up and support a business I love. I have done so much for the company and have gained so much knowledge I want to share and use to lift others up. I love to research adult learning and anything that interests me. I love the sciences and am passionate about anything that interests me, In my off time, I work on cars or will explore new places.
Languages
Spanish
Limited Working
Timeline
Operations Trainer
Cracker Barrel Old Country Store
06.2023 - Current
Associate Manager
Cracker Barrel Old Country
05.2022 - 06.2023
Host
Cracker Barrel Old Country Store
10.2020 - 06.2022
High School Diploma -
Lexington High School