Tiasyha Hemphill
Charlotte,US
Summary
Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Responsible and mature sales associate thriving in fast-paced environments. Capable of working as part of a team to achieve sales goals.
I handle customers very well. I listen to everybody. I'm very respected. I love working & enjoy working.
Overview
4
4
years of professional experience
Work History
Child Care
Aunties
03.2022 - Current
- Contributed significantly towards achieving accreditation for the child care center by maintaining high standards of quality care and education.
- Increased parent satisfaction with child care services through timely communication and addressing concerns promptly.
- Enhanced child safety by implementing updated policies and procedures in the child care center.
- Assisted family child care providers in maintaining a safe and nurturing environment through regular consultations.
Fast Food Cashier
McDonald's
10.2021 - 03.2022
- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
- Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
Call Representative
Reliance First Capital, LLC
08.2021 - 11.2021
- Consistently provided excellent customer service, resulting in a customer satisfaction
- Taught new employees about the company's operations, policies, and services.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Processed debit and credit card and electronic check payments.
Retail
Family Dollar
01.2020 - 08.2021
- Organized the racks and shelves to keep the store looking nice
- Used a ladder and a pallet jack to load and unload merchandise
- Handling returns and refunds in accordance with company policies
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Rocky River High School
Mint Hill, NC01.2015
Skills
- Credit card processing
- Customer service
- Microsoft Office
- Child Care
- Data Entry
- Call center experience
- Professional telephone demeanor
- Teamwork
- Customer Assistance
- Time Management
- Cash Handling
- Reliability and punctuality
- Cash Register Operation
Timeline
Child Care
Aunties
03.2022 - Current
Fast Food Cashier
McDonald's
10.2021 - 03.2022
Call Representative
Reliance First Capital, LLC
08.2021 - 11.2021
Retail
Family Dollar
01.2020 - 08.2021
Rocky River High School