Summary
Overview
Work History
Education
Skills
Accomplishments
Presidents List
Timeline
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Anah Alston

Winter Garden,FL

Summary

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.

Overview

6
6
years of professional experience

Work History

Host

Raglan Road Irish Pub
03.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Proficient in Open Table

Disney College Program Intern

Walt Disney World Parks And Resorts
08.2023 - 02.2024
  • Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
  • Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
  • Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
  • Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
  • Cultivated a positive work environment by consistently demonstrating enthusiasm, initiative, and a strong work ethic throughout the internship experience.

Server

Butler Country Club
05.2018 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Banquet Server

Butler Country Club
05.2018 - 08.2023
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Worked with banquet manager to coordinate event set up and schedule.

Education

Associate of Arts - Communication

Butler County Community College
Butler, PA
05.2023

High School Diploma -

Butler Area Senior High School
Butler, PA
06.2021

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Exceptional communication
  • Detail Oriented
  • Professional Appearance
  • POS Software
  • Server Support
  • Guest Relations
  • Table Assignment Coordination
  • Event Planning Assistance

Accomplishments

  • Presidents List
  • Two time Cast Member of the Month
  • Resolved product issue through consumer testing.

Presidents List

I was able to achieve being on the Presidents List my second year of College, by maintaining a 4.0 GPA 

Timeline

Host

Raglan Road Irish Pub
03.2024 - Current

Disney College Program Intern

Walt Disney World Parks And Resorts
08.2023 - 02.2024

Server

Butler Country Club
05.2018 - 08.2023

Banquet Server

Butler Country Club
05.2018 - 08.2023

Associate of Arts - Communication

Butler County Community College

High School Diploma -

Butler Area Senior High School

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Anah Alston