Summary
Overview
Work History
Education
Skills
Timeline
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Benny Fierro

Visalia,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

23
23
years of professional experience

Work History

Customer Consultant

FedEx Office
4227 S. Mooney Blvd, CA
12.2001 - Current

knowledgeable in FedEx Office’s retail and shipping products and work in these areas to consistently deliver a positive customer experience.

  • Picked orders, scanned products and packed boxes.
  • Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Graphic Designer

Super Nutrition
Visalia, CA
07.1999 - 11.2001
  • Developed print materials such as brochures, banners and signs.
  • Created designs and collaborated with technical team to complete projects.
  • Used Adobe Photoshop and Adobe Lightroom to crop, invert and control light and color properties of photos.

Education

Associate of Arts - Graphic Design

College of The Sequoias
Visalia, CA
05.1999

GED -

Tulare Union High School
Tulare, CA
06.1996

Skills

  • Building Customer Trust and Loyalty
  • Pickups and Deliveries
  • Efficient and Detail-Oriented
  • System Monitoring
  • Critical Thinking
  • Customer Service
  • Packing and Scanning
  • Shipment Tracking

Timeline

Customer Consultant

FedEx Office
12.2001 - Current

Graphic Designer

Super Nutrition
07.1999 - 11.2001

Associate of Arts - Graphic Design

College of The Sequoias

GED -

Tulare Union High School

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Benny Fierro