Joseph White
Loganville,GA
Summary
Hardworking Front End Manager proficient in risk mitigation, personnel management and financial oversight. Adept at recruiting and training top talent, and mentoring to optimize team performance. Offering 6 Years of leadership and administrative support expertise. Skilled Front End Manager highly effective at managing personnel, cash flow, inventory and security. Knowledgeable Front End Manager enthusiastic about building high-performance teams. 6 Years or retail floor and leadership experience.
Overview
6
6
years of professional experience
Work History
Front End Manager
Kroger
Suwannee, GA
06.2016 - Current
- Oversaw cashier operations, bookkeeping and security.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Recorded financial transactions and performed account reconciliations.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Coached employees through day-to-day work and complex problems.
- Evaluated employee performance and made recommendations for improvements.
- Developed and implemented robust training and mentoring strategies.
- Maintained strong customer relations and effective customer service standards.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained transaction security by verifying payment cards against identification.
- Prepared weekly employee work schedules for team members.
- Promoted importance of security and customer tracking to minimize store losses.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Monitored cash drawers in 16 checkout stations to verify adequate cash supply.
- Strategically scheduled 60 team members to maintain optimal staffing at all times.
Education
High School Diploma -
Gwinnett School of Mathematics- Science And Technology
Lawrenceville, GA05.2015
Skills
- Decision Making
- Schedule Coordination
- Regulatory Compliance
- Motivational Leadership
- Recruitment and Hiring
- Coaching and Mentoring
- Team Management and Supervision
- Team Building
- Delegation and Work Assignment
- Account Reconciliation
- Customer Service Management
- Diligent Follow Through
- Verbal and Written Communication
- Attention to Detail
Timeline
Front End Manager
Kroger
06.2016 - Current
High School Diploma -
Gwinnett School of Mathematics- Science And Technology