Fashion design school
Leilani Hernandez
Business Marketing
Houston,TX
Summary
Organized Server Captain with experience in high-paced restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. I've dedicate myself to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Its most important for ones self to have a strong team-work environment to maintain a positive flow for priorities for everyone.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Server Captain
Rainforest Cafe, Katy Mills
Katy, TX
06.2017 - 03.2020
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster connection to experience
- Supported needs of Hostess- person wait staff who attended to specific needs of countless customers daily for efficient restaurant with social relevancy and intentionality
Head Hostess
Rainforest Cafe, Katy Mills Mall
Katy, Texas
04.2017 - 06.2017
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Took information about guests' party size, led to seating, offered menus and recreate story of rainforest while seating them
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Lifeguard
Sweetwater Pools
Houston, TX
05.2015 - 09.2015
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Used CPR skills to assist rescued individuals until arrival of emergency services.
Education
MBA - Business Marketing
Lonestar Community College
Cypress, TX 08.2019 - Current
High School Diploma -
Cinco Ranch High School
Katy, TX 08.2015 - 05.2019
Skills
High-volume dining
Tableside Service
Front-of-house display creation
Upselling techniques
Accurate money handling
Additional Information
- AWARDS, Women Wrestling Achievement for Most Improved Athlete of 2017
Accomplishments
- Collaborated with team of servers in the development of event planning and fast-paced decision making to create amazing holiday events
- Achieved school events by completing tasks and fundraising with accuracy and efficiency.
Interests
Starting a clothing business
Create a foundation of sustainable clothing
Timeline
MBA - Business Marketing
Lonestar Community College
08.2019 - Current
Server Captain
Rainforest Cafe, Katy Mills
06.2017 - 03.2020
Head Hostess
Rainforest Cafe, Katy Mills Mall
04.2017 - 06.2017
High School Diploma -
Cinco Ranch High School
08.2015 - 05.2019
Lifeguard
Sweetwater Pools
05.2015 - 09.2015