Ligia Ibarra
Fort Lauderdale,FL
Summary
Strategic Commercial Manager possessing solid knowledge of performance reporting and financial and budgeting processes. Bringing 7 year background developing and implementing commercial strategies, conducting market research and analysis and coordinating with diverse teams. Confident communicator comfortable managing high volume of work. Hardworking and passionate job seeker with strong organizational skills eager to secure entry administrations position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Server Captain
Vico Cafe
01.2022 - 06.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Call Center Customer Service Agent
Deliver Lean
08.2020 - 01.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Secretary of State
Gobernacion De San Andres Islas
02.2019 - 11.2019
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
- Drafted legislation and amendments, wrote government policies and established budgets.
- Used public gatherings, community events and direct relations to keep constituents happy and informed.
- Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
- Developed and strengthened political partnerships to further agendas.
- Determined campaign strategies for media advertising, positions on issues and public appearances.
- Total management of the coffers of the Ministry of culture and its budget for contracting , projects ,infrastructure works and personnel , complying whit the development plan of the department
- management of 300 employees and direct communication with the comunity
Comercial Manager
Club Nautico
05.2017 - 04.2018
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts, establishing over 30 new contracts per 5 years .
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Devised pricing methodologies and industry strategies through economic and business analysis.
Education
MBA - Business Administration
Institucion Universitaria Salazar Y Herrara
Medellin Colombia 08.2012
MBA - International Business
Institucion Universitaria Salazar Y Herrera
12.2010
Skills
- High-Volume Dining
- Critical Thinking
- Teamwork and Collaboration
- Menu Recommendations
- Advertising Campaigns
- Discount Rate Requirements
- Interdepartmental Collaboration
- Sales Statistics Analysis
- Networking Events
- Customer Engagement Strategies
- Public Law
- Creative Solutions
- Vendor Contracts
- Organizational Leadership
- Administrative Support
- Price Identification
Languages
Spanish
Native or Bilingual
ingles
Timeline
Server Captain
Vico Cafe
01.2022 - 06.2022
Call Center Customer Service Agent
Deliver Lean
08.2020 - 01.2021
Secretary of State
Gobernacion De San Andres Islas
02.2019 - 11.2019
Comercial Manager
Club Nautico
05.2017 - 04.2018
MBA - Business Administration
Institucion Universitaria Salazar Y Herrara
MBA - International Business
Institucion Universitaria Salazar Y Herrera
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