Herber Perez
Server/Captain
Miami Beach,FL
Summary
Sociable Server offering 10 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
12
12
years of professional experience
Work History
Server Captain
Blue Ribbon Sushi Bar and Grill
Miami Beach, FL
03.2017 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Orange Blossom
Miami Beach , FL
01.2020 - 11.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Runner
Sushi Samba
Miami Beach , FL
12.2013 - 01.2017
- Provided excellent customer service while meeting challenging time goals.
- Greeted customers and provided outstanding customer service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
High School Diploma -
Miami Beach Senior High School
2231 Prairie Ave Miami Beach, FL 33139 07-2015
Skills
- Upselling strategies
- Team Management
- Staff Scheduling
- POS Systems
- Team Leadership
- Teamwork and Collaboration
- High-volume dining
- Problem-Solving
- Responsible and Trustworthy
- Attention to Detail
Timeline
Server
Orange Blossom
01.2020 - 11.2024
Server Captain
Blue Ribbon Sushi Bar and Grill
03.2017 - Current
Runner
Sushi Samba
12.2013 - 01.2017
High School Diploma -
Miami Beach Senior High School
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