Herber Perez
Miami Beach,FL
Summary
Sociable Server offering 10 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
7
7
years of professional experience
Work History
Server Captain
Blue Ribbon Sushi Bar and Grill
Miami Beach, FL
03.2017 - Current
- Assisted in training new servers.
- Provided wine suggestions to guests.
- Inspected dining areas for cleanliness and proper set-up of tables and chairs.
- Promptly responded to customer complaints or concerns in a professional manner.
- Received orders from customers, entered orders into POS system, and delivered orders accurately to kitchen staff.
- Performed closing duties such as restocking supplies, cleaning work stations, and cashing out registers.
- Managed cash drawer during shift operations including counting down at beginning and end of shifts.
- Processed payments using various payment types including credit cards, cash, checks.
- Tracked inventory levels on a regular basis and placed orders when necessary.
- Supervised team members during shift operations ensuring tasks were completed efficiently.
- Provided exceptional service to high volume of daily customers.
- Managed opening and closing duties to facilitate restaurant operations.
- Interacted and engaged with patrons to promote friendly environment.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Worked with management to coordinate special functions and events.
- Calculated charges, issued table checks and collected payments from customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
High School Diploma -
Miami Beach Senior High School
2231 Prairie Ave Miami Beach, FL 33139 07-2015
Skills
- Upselling strategies
- Team Management
- Staff Scheduling
- POS Systems
- Team Leadership
- Teamwork and Collaboration
- High-volume dining
- Problem-Solving
- Responsible and Trustworthy
- Attention to Detail
Timeline
Server Captain
Blue Ribbon Sushi Bar and Grill
03.2017 - Current
High School Diploma -
Miami Beach Senior High School
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