Dia Vacheresse
Kissimmee
Summary
Dynamic server leader with a proven track record at Talk of the Town, LLC, enhancing customer satisfaction through exceptional service and effective team management. Skilled in upselling strategies and food safety compliance, I implemented process improvements that reduced wait times, fostering a welcoming environment and driving repeat business.
Overview
17
17
years of professional experience
Work History
Server Captain
Talk of the Town, LLC
Orlando, FL
05.2017 - Current
- Supervised team of servers to ensure exceptional guest service and timely order delivery.
- Trained new staff on menu items, service standards, and operational procedures.
- Coordinated dining room operations to optimize efficiency during peak hours.
- Assisted in inventory management by tracking stock levels and ordering supplies as needed.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Implemented process improvements that reduced wait times for food and beverages.
- Monitored compliance with health and safety regulations in all dining areas.
- Maintained a clean and welcoming dining environment for guests, ensuring positive experiences and return visits.
- Collaborated with management to develop strategies for increasing repeat business from satisfied customers.
- Managed server team for efficient table coverage and optimal dining experience.
- Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary.
- Coordinated seamless transitions between courses by efficiently clearing dishes while minimizing disruption to diners'' conversations.
- Developed lasting relationships with patrons through attentive service, expert knowledge of menu offerings, and genuine hospitality.
- Contributed to increased sales by upselling menu items such as wine pairings or appetizers whenever appropriate opportunities arose during meal service.
- Supervised private events at the restaurant, coordinating setup, staffing needs, and personalized services for clients'' needs.
- Enhanced customer satisfaction by delivering exceptional service and timely assistance.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
Server Trainer
Margaritaville
Orlando, FL
09.2014 - 05.2017
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding efficiency and effectiveness.
- Conducted regular assessments of server performance and provided constructive feedback.
- Collaborated with management to implement operational improvements based on training outcomes.
Lead Server
Cracker Barrell
Orlando, FL
10.2009 - 05.2014
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained new staff on menu items, service protocols, and customer engagement techniques.
- Coordinated team schedules to optimize coverage during peak dining hours.
- Implemented process improvements to enhance order accuracy and reduce wait times.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
- Led pre-shift briefings, communicating daily specials and operational goals to staff.
- Monitored inventory levels, collaborating with management to minimize waste and control costs.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Education
High School Diploma -
The University of Tampa
Tampa, FLSkills
- Strong multitasking
- Exceptional leadership
- Team management
- Food safety compliance
- Upselling strategies
- Table management
- Willingness to learn
- Positive and friendly attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving
Timeline
Server Captain
Talk of the Town, LLC
05.2017 - Current
Server Trainer
Margaritaville
09.2014 - 05.2017
Lead Server
Cracker Barrell
10.2009 - 05.2014
High School Diploma -
The University of Tampa