Open To Work
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Michelle Pascuzzo
Millsboro,DE
Work Preference
Summary
Looking for new opportunities in the insurance industry or similar industry to challenge myself personally and professionally.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Casualty Adjuster III
CSAA INSURANCE | MOBILITAS
Mesa, AZ
02.2025 - 06.2026
- Handle complex and litigation files up to 1 million combined single limits for commercial transportation networking company.
- Establish an investigative plan; initiate investigation by gathering facts and evidence with all interested parties; complete appropriate reports; take recorded statements, when necessary, review loss reserves and adjust as needed.
- Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on best option
- Make appropriate contacts to discuss a settlement; extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement.
- Handled all 50 states with knowledge of regulations for different venues.
- Remote
Senior Commercial Ride-Share Litigation Representative
Progressive Insurance
02.2021 - 02.2025
- Direction over counsel through litigation process
- Direct experts in other disciplines (scene reconstruction, civil engineering, forensics, biomechanics, etc.)
- Conduct negotiations including mediations, arbitrations and trials
- Use state regulatory and statutory requirements knowledge for a multi-state region
- Evaluate claims with a focus on mitigation of risk
- Present at roundtables; provide recommendations to senior decision-makers for settlement and reserving on the highest complexity files
- Determines coverage and liability
- Negotiate with claimants or their attorneys
- Settle claims and set reserves
- Estimates cost of treatment or compensation for those injured in accidents
- Analyze and interpret medical reports, follow-up with no-fault parties, and manage claims process to ensure efficient resolution
- Interview, collect and document information from various people such as claimants, agents/brokers, attorneys, and police
Claims Supervisor
ACCC Insurance Company/CPR Insurance
03.2013 - 01.2021
- Responsible for 4 employees at this time (2 trainees and 2 experienced) but have managed up to 6 employees at one time including a litigation adjuster.
- Started out as Bodily Injury representative, handled 600 file pending injuries in Texas. Transferred to Arizona office and was promoted to Bodily Injury Supervisor in April 2016.
- Handled multiple competing claims for Texas, New Mexico, Arizona and Utah
- Responsible for training newly promoted employees and coaching with negotiations and strategies
- Run reports for new losses, review new losses for direction
- Roundtable complex claims with adjusters and upper management
- Proficiency in Microsoft office
- Working remotely currently
REO Specialist/Deed in Lieu
Codilas & Stawiarski LLC.
05.2012 - 03.2013
Foreclosure Specialist
Shapiro and Schwartz, LLC
01.2011 - 05.2012
Lead Teller
Wells Fargo/Alaska-Texas
07.2008 - 07.2010
Front Desk
AT&T Sports Center/Alaska
12.2007 - 07.2008
Bodily Injury Claims Representative
Permanent General Assurance Company
08.2007 - 11.2007
- Directly deal with policy holders and evaluate the claims from initial to final reports.
- Achieve optimum customer satisfaction and access coverage, liability and damages.
- Communicate with agents, medical specialists, claimants and witnesses to collect information to evaluate the claim.
- Order police reports and appraisals directly from vendors
- Responsible to calculate benefits to be paid
- I work with Microsoft Word, Microsoft Outlook, Internet and other computer software. Use multiple systems to complete the job
Claims Representative
Esurance Insurance Company
09.2005 - 08.2007
- Assisted in opening a new claims office.
- Responsible for claims in multiple states. Knowledge of state laws and state policies.
- Asses the amount of company liability by inspecting the damage and requesting medical documentation for injuries.
- Recorded interviews with witnesses, claimants and policy holders assist in investigation of claims.
- Ruled out fraudulent claims while working closely with SIU department
- Maintain electronic diary and all paperwork for auditing purposes
- Microsoft office and estimating software
Claims Representative
Bristol West Insurance
10.2004 - 09.2005
- Communicate with policy holders, claimants and all applicable witnesses and police officers to determine facts of a claim.
- Determine liability based on all information that I have acquired from all parties involved
- Conduct coverage investigations when warranted.
- Heavy paperwork and computer input and ordering information relating to cases.
- Keep diary on current files and solve claims from start to finish utilizing customer service skills and the knowledge of the company policies and procedures.
- I work with Microsoft Word, Microsoft Outlook, Internet and other computer software.
- Calculate the damages to be paid on each peril.
- Negotiate settlement offers with policy holders, claimants, attorneys and third-party carrier
Education
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Mesa Community College
01.2007
Diploma - undefined
East Valley High School
01.1996
Certification
- Texas All Lines Adjuster License 08/2010
- Texas all lines class and 3-day Xactimate class
Timeline
Casualty Adjuster III
CSAA INSURANCE | MOBILITAS
02.2025 - 06.2026
Senior Commercial Ride-Share Litigation Representative
Progressive Insurance
02.2021 - 02.2025
Claims Supervisor
ACCC Insurance Company/CPR Insurance
03.2013 - 01.2021
REO Specialist/Deed in Lieu
Codilas & Stawiarski LLC.
05.2012 - 03.2013
Foreclosure Specialist
Shapiro and Schwartz, LLC
01.2011 - 05.2012
Lead Teller
Wells Fargo/Alaska-Texas
07.2008 - 07.2010
Front Desk
AT&T Sports Center/Alaska
12.2007 - 07.2008
Bodily Injury Claims Representative
Permanent General Assurance Company
08.2007 - 11.2007
Claims Representative
Esurance Insurance Company
09.2005 - 08.2007
Claims Representative
Bristol West Insurance
10.2004 - 09.2005
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Mesa Community College
Diploma - undefined
East Valley High School