Porsha Williams

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• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

• Respond to customer request for products , services and company information
• Review over 1000 existing orders and account per day, looking for any indication of Fraud
• Deactivate up to 80 accounts with known fraud per month
• Assist with helping customers check out after shopping and often recommending and upselling better products that fits the customers needs
• Deny and refund over 40% orders based on metrics and purchase history

• Maintain confidential patient , employee and company information in compliance with policies and requirements
• Filled patients prescriptions and made calls to multiple doctor offices for ICD-Codes
• Verify insurance eligibility and coverage for patients
• Assist with identifying the best options
• Gather information to sale customer the proper health insurance