Ashley Cleland

• Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
• Answered incoming calls, scheduled appointments and filed medical records.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Responsible for the initial registration and check in process of patients at the Emergency Department, medical facilities and doctors clinics scheduling appointments, verifying insurance and demographics. Verifying insurance and collecting copays.

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
• Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
• Increased client retention through effective communication and understanding of pet owner preferences.