Summary
Overview
Work History
Education
Skills
Availability
Timeline
Barista

Olivia Cruz

San Francisco,CA

Summary

Motivated Customer Service Worker with exceptional social skills, communication abilities and customer service background.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
San Francisco, CA
11.2021 - Current
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Fast Food Crew Member

Popeyes Chicken & Biscuits
San Francisco, CA
07.2017 - 10.2021
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.

Cashier

Daiso California
San Francisco, CA
01.2018 - 12.2019
  • Operated cash register for cash, mobile and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

Bachelor of Arts - Cinematography

City College of San Francisco
San Francisco, CA

High School Diploma -

Santee Education Complex
Los Angeles, CA
06.2017

Skills

  • Stocking Supplies and Retail Products
  • Workstation Maintenance
  • Product Advertising
  • Guest Satisfaction
  • Spanish Fluency
  • Energetic and Outgoing
  • Teamwork and Collaboration
  • Cash Drawer Operations

Availability

Monday-Friday 3pm-8pm

Saturday 7am-1pm

Sunday Unavailable


Timeline

Barista

Starbucks
11.2021 - Current

Cashier

Daiso California
01.2018 - 12.2019

Fast Food Crew Member

Popeyes Chicken & Biscuits
07.2017 - 10.2021

Bachelor of Arts - Cinematography

City College of San Francisco

High School Diploma -

Santee Education Complex

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Olivia Cruz