Olivia Cruz
San Francisco,CA
Summary
Motivated Customer Service Worker with exceptional social skills, communication abilities and customer service background.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
San Francisco, CA
11.2021 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Fast Food Crew Member
Popeyes Chicken & Biscuits
San Francisco, CA
07.2017 - 10.2021
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
Cashier
Daiso California
San Francisco, CA
01.2018 - 12.2019
- Operated cash register for cash, mobile and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Bachelor of Arts - Cinematography
City College of San Francisco
San Francisco, CAHigh School Diploma -
Santee Education Complex
Los Angeles, CA06.2017
Skills
- Stocking Supplies and Retail Products
- Workstation Maintenance
- Product Advertising
- Guest Satisfaction
- Spanish Fluency
- Energetic and Outgoing
- Teamwork and Collaboration
- Cash Drawer Operations
Availability
Monday-Friday 3pm-8pm
Saturday 7am-1pm
Sunday Unavailable
Timeline
Barista
Starbucks
11.2021 - Current
Cashier
Daiso California
01.2018 - 12.2019
Fast Food Crew Member
Popeyes Chicken & Biscuits
07.2017 - 10.2021
Bachelor of Arts - Cinematography
City College of San Francisco
High School Diploma -
Santee Education Complex