CRM- Customer Relation Management
Anfernee Sheppard
Property Management
San Antonio,TX
Summary
Goal-oriented manager with distinguished experience in marketing industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Leasing Professional
ResProp Management
San Antonio, TX
09.2021 - Current
- Marketed Class A property to local businesses through collateral, emails and phone calls.
- Conducted Class A & B property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Organized and assisted the launch of 3 communities.
Area Sales Manager
Vincero
03.2020 - 08.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
Digital Marketer
Ogmobi
San Antonio, TX
05.2016 - 01.2020
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Increased customer acquisition and ROI through continuous optimization, testing and experimenting with ad creative work, bid strategies, audience targeting and placements.
- Increased customer engagement through social media.
Administrative Assistant
City Of University City
San Antonio, TX
10.2017 - 09.2018
- Performed research to collect and record industry data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created PowerPoint presentations for business development purposes.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
Marketing - Sales And Marketing Education
Texas A&M University - Corpus Christi
Corpus Christi, TX 08.2020 - Current
Skills
Coaching and mentoring
Fair housing policies
Property tours and inspections
Affordable housing programs knowledge
Financial budgeting and reporting
Certification
Licensed life insurance agent - 08.2021
Affiliations
National Apartment Association (NAA) Community Member
Software
YieldStar
Coupa
Resman Software
Yardi
Timeline
Leasing Professional
ResProp Management
09.2021 - Current
Marketing - Sales And Marketing Education
Texas A&M University - Corpus Christi
08.2020 - Current
Area Sales Manager
Vincero
03.2020 - 08.2021
Administrative Assistant
City Of University City
10.2017 - 09.2018
Digital Marketer
Ogmobi
05.2016 - 01.2020