Mackenzie Immenhort
Knoxville,TN
Summary
Developed strong customer service and communication skills in high-paced property management environment. Adept at managing multiple priorities and resolving issues efficiently. Seeking to transition into new field where these transferable skills can contribute effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Professional
Brookside Property
11.2024 - Current
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
Assistant Manager
Sonic
10.2022 - Current
- Started with Sonic in October2022 as a crew member
- In December2023 I was promoted to assistant manager
- In this role I have been known to travel between three different Sonic to help with areas of the store that need improvement
- During my career at Sonic I also took on the role of General Manager at the the Western Ave location
- As a Manager I would deal with the day to day operations, handling money coming in and out of the restaurant
- I also did the inventory and made sure that all food went out hot and in a timely manner
- In this role I also handled all guest complaints and came up with a resolution to make the situation better
Customer Service Manager / Operations Manager
Sitel
01.2019 - 10.2022
- I started with Sitel as a customer service agent and after a year I was promoted to a customer service manager
- In this role I had up to15 agents that reported to me
- In my role we were responsible for taking auto claims for USAA
- I also had to meet monthly KPI'S and achieve a current percentage when it came to call audits
- Within my second year and half with Sitel I was promoted to Operations Manager of my department
- In this role I was in charge of three managers in the Knoxville office and four in our Vegas office where they watched over15 -20 agents
- As the Ops Manager I would handle the budget for the Knoxville office and part of the Vegas office
- Another part of the job was to maintain client KPI and that all coaches are coaching to these KPI while maintaining a outstanding relationship with the client
Server, Host, Cook, Catering
Ruby Tuesday
04.2017 - 01.2019
- When I was employed with Ruby Tuesdays I worked many stations
- I was hired in as a host and within several months I was moved to serving tables
- I made it a goal of mine to get trained in several different areas
- I did the catering and I also maintained the salad bar as well as some cooking when the restaurant was short staff
Shift Leader, Server, Host, Cook
O'Charley's
05.2016 - 11.2017
- As the shift leader I would be the support for the servers, bartenders, and the cooks
- I would help run food as well as talking to the guest to make sure they were having a great dinning experience
- I also handled cash thought the shift or when a server was leaving for the day
- I would also assign the daily task for the servers throughout their shift
Server, Host, Expo, Togo
Applebee's Grill + Bar
08.2016 - 04.2017
- When working at Applebees I made it a goal to be able to work all positions
- During my time I was a server, host, expo and togo specialist
- The main thing I focused on in all these positions was to make sure the guest had a great dining experience with hot and tasty food
Education
Engineering
Tennessee Tech University
High School - Math and Science
Bearden High School
01.2013
Skills
- Problem Resolution
- Team Building
- Hiring and Training
- Managing Operations and Efficiency
- Training and Development
- Employee Coaching and Motivation
Certification
ServSafe - Valid2023 -2028
Timeline
Leasing Professional
Brookside Property
11.2024 - Current
Assistant Manager
Sonic
10.2022 - Current
Customer Service Manager / Operations Manager
Sitel
01.2019 - 10.2022
Server, Host, Cook, Catering
Ruby Tuesday
04.2017 - 01.2019
Server, Host, Expo, Togo
Applebee's Grill + Bar
08.2016 - 04.2017
Shift Leader, Server, Host, Cook
O'Charley's
05.2016 - 11.2017
ServSafe - Valid2023 -2028
Engineering
Tennessee Tech University
High School - Math and Science
Bearden High School
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