Cloressa Henderson
Houston,TX
Summary
Highly motivated sales professional seeking full-time sales representative with a company where I can demonstrate my strong customer service and negotiation skills. I bring over 8 years of retail sales experience, 3 years in tax preparation and a bachelor’s degree in Science.
Overview
2
2
years of professional experience
Work History
Leasing Professional
Willowick Hines
08.2023 - Current
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
Tax Expert
Intuit TurboTax
01.2023 - Current
- Offered clients recommendations to reduce tax liabilities.
- Researched complex tax issues utilizing online resources and professional tax software.
- Analyzed financial records to verify accuracy of tax returns.
- Prepared US, multi state, and international tax returns for business clients.
- Calculated estimated tax payments for clients.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Leasing Professional
Morgan Group
10.2021 - 07.2023
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
Education
Biology -
Texas Southern University
Houston, TX05.2013
Skills
- Microsoft Office
- Administrative and Office Support
- Invoice Preparation and Processing
- Project Management
- Compliance Requirements
- Organizational Leadership
- Workload Planning
- Problem Resolution
Accomplishments
- Improved team productivity by supporting the assets in acquisitions for new Public Facilities Housing project.
- Promoted to Leasing Mentor for new team members hired with the Morgan Group.
Timeline
Leasing Professional
Willowick Hines
08.2023 - Current
Tax Expert
Intuit TurboTax
01.2023 - Current
Leasing Professional
Morgan Group
10.2021 - 07.2023
Biology -
Texas Southern University
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