Traviona Smith
Valdosta,Georgia
Summary
Personable Member Service Representative offering 5 + years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable, and knowledgeable about preparing displays, merchandising shelves, and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
5
5
years of professional experience
Work History
Customer Sales Representative
Great Falls Marketing
Westbrook, ME
01.2020 - 11.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies, and methods for obtaining desired results from company offerings.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Sales Representative
CONCENTRIX
07.2018 - 07.2019
- Present, promote, and sell products/services using solid arguments to existing and prospective customers
- Establish, develop and maintain positive business and customer relationships
- Understanding and promoting company programs
- Answering client questions about products, prices, and availability.
Customer Service Representative
ELead1ONE, Fresh Beginnings
Coleman, N
01.2016 - 02.2018
- Open and maintain customer accounts by recording account information
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Resolve customer complaints via phone, email, mail or social media.s
- Read from scripts
- Schedule and cancel appointments for customers.
Education
high school diploma -
Medical Office Administration program - undefined
with my certification in Medical Billing & Coding, Medical Assistant, & Medical Office Administration - undefined
Certification - Medical Office Administration
Martinsburg College, Aikens Center
02.2020
High School Diploma -
Valdosta High School
Valdosta, GA05.2018
Skills
- Product knowledge
- Cash Handling
- Product promotions
- Product and service sales
- Dependable and Responsible
- Critical Thinking
- PPE Compliance
- Account management
- Upselling and cross-selling
- Till counting
- Stocking and replenishing
Timeline
Customer Sales Representative
Great Falls Marketing
01.2020 - 11.2021
Customer Sales Representative
CONCENTRIX
07.2018 - 07.2019
Customer Service Representative
ELead1ONE, Fresh Beginnings
01.2016 - 02.2018
high school diploma -
Medical Office Administration program - undefined
with my certification in Medical Billing & Coding, Medical Assistant, & Medical Office Administration - undefined
Certification - Medical Office Administration
Martinsburg College, Aikens Center
High School Diploma -
Valdosta High School