Victoria Peterson
Yakima,WA
Summary
Detail oriented with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations. I work hard and have fun at the same time. Always positive and energetic and love helping people. High-energy with solid background in retail environments and specialty experience in grocery management. Proficient in organizing and minimizing shrinkage of perishable goods. Skillful delegator and organizational problem-solver.
Overview
4
4
years of professional experience
Work History
Assistant Grocery Manager
Fred Meyer
Yakima, WA
08.2021 - 02.2022
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Orchestrated performance-oriented environment by closely supporting team members.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels on daily basis and placed orders for products and merchandise for restocking purposes.
- Trained team members in successful strategies to meet operational and sales targets.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Initiated task schedule to [Job title]s based upon individual strengths and familiarity with [Area of expertise].
- Recruited, managed and motivated a 40 member retail team to give every guest positive and memorable experiences.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
E-Commerce Lead
Fred Meyer
Yakima, WA
05.2020 - 08.2021
- Completed up to 1600 orders every week.
- Tracked inventory and reviewed retail trends with Power BI spreadsheets in order to make timely and proactive business decisions.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Pecent effective goals met regularly
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
E-Commerce Assistant
Kroger
Sugar Land, TX
11.2019 - 05.2020
- Implemented and followed proper controls and guidelines to enable maximum e-commerce volume.
- Focused on continuous quality and customer service improvement in e-commerce operations.
- Filled online orders and delivered them to customers at there designated time slot.
Certified Medical Assistant
Landmark Care Center
Yakima, WA
01.2006 - 01.2008
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted residents with Daily Living activities to promote quality of life.
Education
Associate of Arts - Business
Coastline Community College
Fountain Valley, CA06.2008
High School Diploma -
Robert E. Lee High School
Houston, TX2006
Skills
- Customer service and assistance
- Task delegation
- Supply level management
- Staff Management
- Verbal and written communication
- Critical Thinking
Timeline
Assistant Grocery Manager
Fred Meyer
08.2021 - 02.2022
E-Commerce Lead
Fred Meyer
05.2020 - 08.2021
E-Commerce Assistant
Kroger
11.2019 - 05.2020
Certified Medical Assistant
Landmark Care Center
01.2006 - 01.2008
Associate of Arts - Business
Coastline Community College
High School Diploma -
Robert E. Lee High School
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