Miranda Silva

• I coordinated documents, forms, and other records using EOPF and records management systems. I maintained accurate records of classified documents and managed an electronic records database. I ensured employee records' confidentiality and facilitated the transition from paper-based to electronic records. Additionally, I efficiently handled data entry tasks with a focus on accuracy and confidentiality. I thrive in a team setting, offering support and guidance, and mentored new hires to enhance staff development and productivity. My ability to meet tight deadlines in a fast-paced environment increased production efficiency through timely preparation and organization of civilian personnel records. For example, our daily goal given by management is 600 documents prepped, scanned, uploaded. And everyday I meet and exceed the goal given.

• I improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team. I performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients. Providing compassionate care to animals ensured a positive experience during their clinic visits. I greeted pet owners, explained available services and costs, and determined the special needs of animals under care. I streamlined record-keeping processes by updating patient files accurately and efficiently after each visit. Collaborating with fellow team members, I provided comprehensive care for animals, resulting in improved patient outcomes. In emergency situations, I worked alongside veterinary staff, offering critical support during life-saving interventions. I participated in community outreach events promoting responsible pet ownership practices, contributing to overall animal welfare within the local community. Additionally, I managed appointment scheduling effectively, optimizing time management for staff members and clients while minimizing wait times. I facilitated communication between veterinarians and pet owners regarding treatment plans, ensuring clear understanding of expectations for optimal results.

I provided exceptional customer service by addressing client inquiries or concerns through phone calls and email correspondence. Regularly conducting inventory assessments of office supplies, I proactively ordered necessary items to prevent stock shortages. I enhanced team productivity by delegating tasks effectively and overseeing daily workflow. Managing multiple social media accounts, I increased audience engagement and interaction, generated leads, and expanded potential customer reach. Creative social media content and promotions boosted customer engagement rates. I greeted incoming visitors and customers professionally, providing friendly and knowledgeable assistance. I confirmed appointments, communicated with clients, and updated client records. Handling cash transactions, I maintained accurate sales and payments records. Additionally, I kept the reception area well-organized with updated materials, contributing to a welcoming environment for visitors.

I supervised day-to-day operations to meet performance, quality, and service expectations, maintaining a clean, safe, and organized store environment to enhance the customer experience. I developed strong working relationships with staff, fostering a positive work environment, and monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Offering hands-on assistance to customers, I assessed needs and kept current with consumer preferences. I completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. I mentored junior staff members, offering guidance and support in their roles, and generated repeat business through exceptional customer service. Collaborating with the management team, I developed strategic plans for business growth and improvement, implemented staff training programs to enhance product knowledge and customer service skills, and monitored shift changes to uphold successful operations strategies and maximize business success.