William Myah Jr
Washington
Summary
An experienced help desk support professional seeking to benefit an IT department with technical knowledge, strong time management skills and charisma. Skilled at troubleshooting and resolving unique, complex technical issues. Vast knowledge of web applications, hardware components, software and framework.
Overview
7
7
years of professional experience
Work History
Consumer Tech Services
Express Stores
05.2022 - 07.2022
- Troubleshoot technical issues on mobile phones and tablets
- Set up new devices for customers including data transfers and software upgrades
- Manage and stock technology inventory on the sales floor
- Use extensive product knowledge to make recommendations and sell merchandise to customers
Trusted Health Plan Inc.
Trusted Health Plan
08.2018 - 08.2019
- Set up user desktop and laptop workstations for new employees including connecting and securing devices, configuring software, and creating user accounts
- Troubleshoot problems with technology including printing issues, network/WiFi connectivity, hardware failures, and account access problems
- Analyze and create data analytic inputs/outputs to meet company objectives
- Update and verify technology inventory using system logs
Project Leader
NASA Space Apps
01.2018 - 08.2018
- Finished 1st place on national competition on 48-hour hackathon publicizing meteors and stellar objects
- Leader of 6-member team that constructed and presented a website, social media page, and digital project content
- Created/deployed social media page later presented in front of NASA judge panel
Return Agent
Enterprise Mobility
07.2022 - Current
- Process automobile systems
- Maintain and handle “exotic” vehicles
- Decontaminate and inspect vehicles for safety
- Support customers, assistance and communications
Education
CompTIA Security+ - IT (Cybersecurity)
LAYC Career Academy
Washington, DC04-2025
CompTIA A+ - IT (Help Desk)
LAYC Career Academy
Washington, DC10-2024
Bachelor of Science - Dental Hygiene
North Carolina A&T State University
Greensboro, NCHigh School Diploma -
Howard D. Woodson SHS
Washington, DC05-2019
Skills
- CompTIA A
- IC3 Master Certified
- Technical support
- Infrastructure configuration/deployment
- Report creation
- Familiar with Mac & Windows desktops
- Social adaptability
- Customer education
- Service-oriented
- Excels under pressure
Timeline
Return Agent
Enterprise Mobility
07.2022 - Current
Consumer Tech Services
Express Stores
05.2022 - 07.2022
Trusted Health Plan Inc.
Trusted Health Plan
08.2018 - 08.2019
Project Leader
NASA Space Apps
01.2018 - 08.2018
CompTIA Security+ - IT (Cybersecurity)
LAYC Career Academy
CompTIA A+ - IT (Help Desk)
LAYC Career Academy
Bachelor of Science - Dental Hygiene
North Carolina A&T State University
High School Diploma -
Howard D. Woodson SHS
Similar Profiles
Jande PerezJande Perez
Retail Store Manager at Express StoresRetail Store Manager at Express Stores
Jamieson MachepeJamieson Machepe
Sales Assistant at Express StoresSales Assistant at Express Stores
Christina ClevelandChristina Cleveland
Small Business Customer Care Provider at American ExpressSmall Business Customer Care Provider at American Express
Ashley WalkerAshley Walker
Health and Wellness Educator at Ingenuity Prep Public Charter SchoolHealth and Wellness Educator at Ingenuity Prep Public Charter School
JEAN JACQUES WAKUJEAN JACQUES WAKU
Backroom Associate at HomeGoodsBackroom Associate at HomeGoods