Michelle A. DuBois
Colorado Springs,CO
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
AAFES Exchange
Kaiserslautern, Germany
08.2019 - 11.2019
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained 3 new associates on cash register operations, conducting customer transactions and balancing drawer.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections and purchases.
Customer Service Associate
GC Services
El Paso, Texas
02.2018 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
Teacher Assistant
Ross Middle School
El Paso, Texas
01.2018 - 07.2018
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Administered quizzes and tests and documented grades.
- Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
- Collaborated with instructor to assist lesson and curriculum planning efforts.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Oversaw up to 30 students in classroom and common areas to monitor, enforce rules and support lead teacher
Teacher's Aide
Hawkins Elementary School
El Paso, TX
08.2016 - 12.2017
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
- Assisted teachers with supervision and care of group of 25 children.
- Took daily attendance, notifying classroom teacher immediately of student absences.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
Sales Associate
Express Clothing
El Paso, Texas
03.2017 - 12.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Processed product returns and assisted customers with other selections.
Sales Associate
Ecocci Limited Edition For Her
Las Cruces, NM
03.2015 - 06.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Processed product returns and assisted customers with other selections.
Restaurant Hostess
Andale Mexican Restaurant And Cantina
El Paso, TX
09.2014 - 08.2015
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Some College (No Degree) - Secondary Education
New Mexico State University
Las Cruces, NMSkills
- Merchandise Receiving and Handling
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Item Ticketing and Pricing
- Merchandising and Display
- Ability to Lift 40 pounds
- Returns and Exchanges
- Payment Processing
- Attention to Detail
- Register Opening and Closing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
AAFES Exchange
08.2019 - 11.2019
Customer Service Associate
GC Services
02.2018 - 11.2018
Teacher Assistant
Ross Middle School
01.2018 - 07.2018
Sales Associate
Express Clothing
03.2017 - 12.2017
Teacher's Aide
Hawkins Elementary School
08.2016 - 12.2017
Sales Associate
Ecocci Limited Edition For Her
03.2015 - 06.2016
Restaurant Hostess
Andale Mexican Restaurant And Cantina
09.2014 - 08.2015
Some College (No Degree) - Secondary Education
New Mexico State University
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