Adriana Ramirez-Gutierrez

- Engaged with customer's on a daily basis to process transactions and address inquires, demonstrating advanced verbal communication and interpersonal skills.

- Effectively resolved customer complaints and issues at the point of sale, showcasing strong analytical and problem's, solving abilities with a customer

- Successfully managed a variety of tasks including processing payments, handling returns and maintaining cash register accuracy, highlighting superior time management and multitasking skills.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Consistently maintained a customer satisfaction score of 90% or higher through the delivery of prompt, efficient, friendly service, enhancing overall customer experience.
• Worked flexible schedule and extra shifts to meet business needs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Met customer service goals and exceeded customer expectations.