Centeotl Millan
Covington,LA
Summary
Knowledgeable restaurant professional with solid understanding of business operations and enhancing customer satisfaction. Demonstrated a consistent ability to effectively manage inventory, sales, and staff.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Mar-Val Restaurant LLC
01.2017 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Tax Preparer
H&R Block
01.2015 - 05.2017
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained compliance by adhering to current tax laws and regulations.
- Educated clients on tax planning strategies, helping them save money in future years.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
Sales Associate
Macy's Department Store
03.2014 - 02.2015
- Engaged with customers, and promoted specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Host
Carreta's Grill
01.2001 - 05.2008
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Sales Analyst
Nestle Mexico
01.1997 - 09.1999
- Administrative control of the Queretaro Refrigerated Foods Division
- Client sales and records
- Payment processing and collection
- Control of daily sales and proceeds
Education
Bachelor Of Business Administration - Industrial Relations And Foreign Commerce
Universidad Autónoma De Querétaro
Querétaro, Mexico.05-1993
Skills
- Staff management
- Customer service
- Operations management
- Income tax preparation
- Data gathering
- Verbal/written communication
- Business administration
- Sales and records management
Certification
- ServSafe Food Handler's Certification
- ServSafe Manager Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Manager
Mar-Val Restaurant LLC
01.2017 - Current
Tax Preparer
H&R Block
01.2015 - 05.2017
Sales Associate
Macy's Department Store
03.2014 - 02.2015
Host
Carreta's Grill
01.2001 - 05.2008
Sales Analyst
Nestle Mexico
01.1997 - 09.1999
Bachelor Of Business Administration - Industrial Relations And Foreign Commerce
Universidad Autónoma De Querétaro
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