Arun Alex
Greenwich,CT
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Greenwich Restaurant Llc
Greenwich
02.2019 - 11.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Coordinated with catering staff to deliver food services for special events and functions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed unique events and special promotions to drive sales.
- Maximized quality assurance by completing frequent line checks.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Education
MBA In Hospitality Management - Hotel Management
Indian School of Business Management
Mumbai07.2016
Associate Degree In Hotel Management - Hotel Management
Munnar Catering College
Munnar 07.2011
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Shift Management
- Complaint resolution
- Staff Scheduling
- Food Service Background
- Menu development
- Schedule Coordination
- Reservation handling
- Promotions planning
- Order delivery practices
- Supply Chain Management
- Catering Coordination
- Recipes and menu planning
- Food plating and presentation
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Team Leadership
- Safe Food Handling
- Inventory Management
- Staff Supervision
- Scheduling Staff
- Collaboration and Teamwork
- Money Handling
- Employee Supervision
- Quality Assurance
- Supply Ordering and Management
- Quality Control
- Relationship Building
- Scheduling
- POS Terminal Operation
- Monitoring Food Preparation
- Cost controls
- Purchasing
- Investigating Complaints
- Front of House Management
- ServeSafe Manager
- Event Coordination
- Workflow Planning
- Kitchen staff coordination
- Sanitation
- Sales Promotion
- Managing Reservations and Large Parties
- Catering Services
- Back of House Management
- Sales and Marketing
- Menu Pricing and Writing
- Managing Deliveries
- Service Delivery Management
- Calendar and Scheduling Software
- Contract Negotiation
Languages
Malayalam
Native or Bilingual
Tamil
Elementary
Hindi
Elementary
English
Professional Working
Timeline
Restaurant Manager
Greenwich Restaurant Llc
02.2019 - 11.2023
MBA In Hospitality Management - Hotel Management
Indian School of Business Management
Associate Degree In Hotel Management - Hotel Management
Munnar Catering College