Desiree Magee
Summary
Enthusiastic bartender/waitress with proven leadership talents and relationship-building skills gained during 10+ years of experience in fast pace restaurant and bar settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful.
Overview
22
22
years of professional experience
Work History
Lead Cashier
SmokesRUs
Mastic, NY
12.2020 - Current
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Educated employees on register use, merchandising and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Increased customer loyalty and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Bartender
Jilly's
Medford, NY
06.2018 - 01.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Waitress
Friendly's Restaurant
Shirley, NY
07.2010 - 05.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Bartender
Bahama Breeze Island Grille
Lake Grove, NY
05.2018 - 02.2020
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up glassware, liquor and other necessary supplies for special events.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Bartender
Station Pub
Shirley, NY
01.2014 - 05.2018
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Closed out cash register and prepared cashier report at close of business.
Education
Practical Nursing
Eastern Suffolk Boces
Brentwood, NY08.2022
Phlebotomy
NorthShore Career Institute
Ronkonkoma, NY02.2017
High School Diploma -
William Floyd High School
Mastic Beach, NY06.2011
Skills
- Reliable and Responsible
- Work Task Prioritization
- Problem Solving
- Honest and Ethical
- Cash Handling
- Team Leadership
- Active Listening
- Cash Register Operations
Timeline
Lead Cashier
SmokesRUs
12.2020 - Current
Bartender
Jilly's
06.2018 - 01.2022
Bartender
Bahama Breeze Island Grille
05.2018 - 02.2020
Lead Bartender
Station Pub
01.2014 - 05.2018
Waitress
Friendly's Restaurant
07.2010 - 05.2021
Practical Nursing
Eastern Suffolk Boces
Phlebotomy
NorthShore Career Institute
High School Diploma -
William Floyd High School
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