Overview
Work History
Education
Skills
Timeline
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Michelle Prinzi

Patient Service Advocate
Avoca,NY

Overview

19
19
years of professional experience

Work History

Patient Service Advocate

Tri-County Family Medicine
Wayland, NY
10.2021 - Current
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Educated patients on medicine and at-home healthcare tools.
  • Balanced deposits and credit card payments each day.

Insurance Agent

The Senka Agency
Bath, NY
10.2007 - 02.2021
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Obtained underwriting approval by completing application for coverage.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.

Collection Agent

Steuben Trust Company
Hornell, NY
01.2004 - 01.2005
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Teller, Customer Service Representative

Five Star Bank
Bath, NY
01.1997 - 04.2001
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Wayland High School
Wayland
06.1990 - 06.1990

Skills

Document filing

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Timeline

Patient Service Advocate

Tri-County Family Medicine
10.2021 - Current

Insurance Agent

The Senka Agency
10.2007 - 02.2021

Collection Agent

Steuben Trust Company
01.2004 - 01.2005

Teller, Customer Service Representative

Five Star Bank
01.1997 - 04.2001

High School Diploma -

Wayland High School
06.1990 - 06.1990

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Michelle PrinziPatient Service Advocate