Triston Duncan
Palm Harbor,FL
Summary
Results-driven Business Owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers 5 years of leadership in Customer Service/Sales industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Skilled Customer Service and Sales/Leadership professional experienced in Sales/Trade/Service industry and demonstrated success learning new fields quickly. History of making substantial impacts with forward-thinking, resourceful and adaptable strategies. Successful at understanding markets, key business decisions and financial operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CEO/President of Operations
Dr. Plumbing
Clearwater, FL
01.2020 - Current
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
- Turned the business into a successful self-sustaining entity that I am no longer required to supervise or over see
Sales Leader
Nexstar
Pinellas Park, FL
02.2017 - 03.2020
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Increased customer engagement to drive interest and boost sales opportunities.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Managed CRM system to coordinate information from lead sources.
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
Manager on Duty
Roto-Rooter
Indianapolis, IN
05.2010 - 05.2016
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Developed schedules for up to 34 employees per shift.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Education
Master Plumbing License - Plumbing Sales/Trade Knowledge/Business And Fincan
Camtech
Clearwater, FL03.2019
Journeyman Plumbing License - Plumbing/Business And Finance
Mechanical Skills
Indianapolis05.2014
High School Diploma -
Southport High School
Indianapolis, IN05.2009
Skills
- Change and Growth Management
- Operational Analysis
- Effective Communicator and Public Speaker
- Financial Leadership
- Strategic Planning
- Conflict Alleviation
- Adaptable and Flexible
- Analytical and Critical Thinker
- Approachable and Outgoing
- Operational Leadership
Certification
- Licensed Master Plumber - CFC1430921 Active Status
- Nexstar Sales Training Certification
Timeline
CEO/President of Operations
Dr. Plumbing
01.2020 - Current
Sales Leader
Nexstar
02.2017 - 03.2020
Manager on Duty
Roto-Rooter
05.2010 - 05.2016
Master Plumbing License - Plumbing Sales/Trade Knowledge/Business And Fincan
Camtech
Journeyman Plumbing License - Plumbing/Business And Finance
Mechanical Skills
High School Diploma -
Southport High School
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