Hannah Dew
Powell,TN
Summary
Dedicated Customer Service associate with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Server
The Tomato Head
Knoxville, TN
07.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Able to pick up 50 pounds of food, drinks, or supplies.
Associate
Chicken Salad Chick
Knoxville, TN
10.2019 - 03.2020
- Worked with team in kitchen prepping food, making orders, labeling food, and working as dishwasher.
- Managed customer relations and customer service through daily communication and interaction.
- Increased customer service success rates by quickly resolving issues.
- Able to carry heavy products up to 50 pounds.
- Increased customer service success rates by quickly resolving issues.
Associate
Marshalls
Knoxville, TN
08.2018 - 10.2019
- Unloaded, unpackaged, and sorted truck merchandise in warehouse.
- Organized merchandise and assisted customers on sales floor.
- Monitored and assisted customers in dressing room.
- Worked with money, returns, and customer service at cash register.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Unloaded 100+ boxes daily.
Associate
Chick-fil-A
Knoxville, TN
10.2016 - 04.2018
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Educated new hires on company policies and procedures by designing and developing training program.
- Worked with about 100 customers daily, taking their orders, handling their money, or making customer orders.
Education
Associates - Media Technologies
Pellissippi State Community College
Knoxville, TN12.2022
High School Diploma -
Karns High School
Knoxville, TN05.2019
Skills
- Age Verification
- Relationship Building
- Transactions and Cash Handling
- Able to Lift 50 Pounds
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Professional telephone demeanor
- Guest seating arrangements
- Order accuracy
- Lifting and sorting
- Assembly and production
- Warehouse environment safety
Timeline
Server
The Tomato Head
07.2020 - Current
Associate
Chicken Salad Chick
10.2019 - 03.2020
Associate
Marshalls
08.2018 - 10.2019
Associate
Chick-fil-A
10.2016 - 04.2018
Associates - Media Technologies
Pellissippi State Community College
High School Diploma -
Karns High School